Customer Success & Support Specialist — Flexible Schedule

Payne Auto Group; McAllen (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Payne Auto Group in McAllen, TX is seeking a Customer Service Representative to interact with customers, answer inquiries about products and services, and help resolve issues.

The CSR will manage inquiries via phone, email, or chat, log interactions, generate leads when possible, and ensure timely solutions in a fast-paced automotive setting.

Strong communication, active listening, and teamwork are essential to succeed, along with a customer-focused mindset and professionalism.

Qualifications

• High school diploma or equivalent required.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and presentation skills.

Responsibilities

• Manage incoming customer inquiries via phone, email, or chat
• Generate sales leads when possible
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents

Skills

Customer service

Active listening

Communication skills

CRM familiarity

Problem solving

Team player

Education

High school diploma or equivalent

Job description

Payne Auto Group in McAllen, TX is seeking a Customer Service Representative to interact with customers, answer inquiries about products and services, and help resolve issues.

The CSR will manage inquiries via phone, email, or chat, log interactions, generate leads when possible, and ensure timely solutions in a fast-paced automotive setting.

Strong communication, active listening, and teamwork are essential to succeed, along with a customer-focused mindset and professionalism.