Customer Support & Solutions Specialist (Flexible Schedule)

payneautogroup; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Payne Auto Group in Texas is seeking a Customer Service Representative (CSR) to join our team. The CSR will respond to customer inquiries about products and services, and handle and resolve complaints.

The ideal candidate will have a high school diploma or equivalent, proven customer support experience, strong communication skills, and familiarity with CRM systems. Responsibilities include managing inquiries via phone, email, or chat, and generating sales leads when possible.

Qualifications

• High school diploma or equivalent required.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.

Responsibilities

• Manage incoming customer inquiries via phone, email, or chat.
• Generate sales leads when possible.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.

Skills

Customer support experience

Active listening

CRM systems

Communication skills

Team player

Education

High school diploma or equivalent

Job description

Payne Auto Group in Texas is seeking a Customer Service Representative (CSR) to join our team. The CSR will respond to customer inquiries about products and services, and handle and resolve complaints.

The ideal candidate will have a high school diploma or equivalent, proven customer support experience, strong communication skills, and familiarity with CRM systems. Responsibilities include managing inquiries via phone, email, or chat, and generating sales leads when possible.