Healthcare Customer Success Specialist (Contract Opportunity)

Phaxis; New York (NY); Hybrid; USD 32,000 - 33,000; Full time

Job summary

Phaxis is seeking Customer Success Specialists to serve as the first line of contact for members in a hybrid schedule in the Financial District of NYC. Typical hours are Monday–Friday, 9:00 AM–5:00 PM, with 15 openings.

The role involves assisting members with renewals, enrollment activities, provider selection, and resolution of concerns to ensure a premier member experience. Ideal candidates bring strong customer service skills and healthcare or insurance exposure, with the ability to thrive

Qualifications

• Experience in customer service role involving healthcare or insurance is preferred.

Responsibilities

• Assist Medicaid, Medicare, MLTC, CHP, and EP members with recertification and renewals.
• Support enrollment activities and member retention efforts.
• Provide inbound and outbound customer service support.
• Assist with PCP selection and locating in-network providers.
• Resolve member complaints and identify process improvements.
• Meet daily outreach and retention goals.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Healthcare experience

Job description

Customer Success Specialist 15 Openings Financial District NYC Monday –Friday | 9: 00 AM –5: 00 PM Hybrid Schedule Pay Rate: $23-$24/hr Seeking Customer Success Specialists to serve as the first point of contact for customer service and member retention support.

This role is responsible for assisting members with renewals, enrollment activities, provider selection, and resolving customer concerns while delivering an excellent member experience.

Responsibilities

• Assisting Medicaid, Medicare, MLTC, CHP, and EP members with recertification and renewals
• Supporting enrollment activities and member retention efforts
• Providing inbound and outbound customer service support
• Assisting with PCP selection and locating in-network providers/vendors
• Resolving member complaints and identifying process improvements
• Meeting daily outreach and retention goals
• Maintaining confidentiality and HIPAA compliance at all times

Ideal Candidates

Ideal candidates will have strong customer service and communication skills, healthcare or insurance experience preferred, and the ability to work in a fast-paced environment.

#CustomerService #Hiring