Customer Success & Support Specialist

JustPark, Inc; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 72,000; Full time

Benefits offered by this job

Unlimited PTO

In-office barista

Catered breakfast & lunch Tue–Wed

Regular office social events

Job summary

JustPark is seeking a Customer Support Representative based in the United States to manage day-to-day client relationships through phone and email, ensuring customers understand and derive value from our products. You’ll troubleshoot issues in real time and collaborate with the CX team to deliver exceptional service.

Reporting to the Head of Customer Support, you will triage and resolve problems, identify recurring issues, and contribute to strategic programs that improve client success and

Qualifications

• Based in the US, ideally in the DFW area.
• Highly analytical, process oriented and data driven.
• Excellent verbal and written communication, calm under pressure.

Responsibilities

• Provide customer support end to end via calls and emails.
• Troubleshoot JustPark's software and hardware in real time.
• Escalate issues per protocol and collaborate with the CX team.
• Identify patterns and provide customer feedback for product improvements.
• Develop programs to drive client success and adoption.

Skills

Customer service

Empathy

Analytical

Data-driven

Tools

Zendesk

Asana

G Suite

Jira

Job description

JustPark is seeking a Customer Support Representative based in the United States to manage day-to-day client relationships through phone and email, ensuring customers understand and derive value from our products. You’ll troubleshoot issues in real time and collaborate with the CX team to deliver exceptional service.

Reporting to the Head of Customer Support, you will triage and resolve problems, identify recurring issues, and contribute to strategic programs that improve client success and