Customer Support Specialist - Tech Troubleshooter & Growth

JustPark; Dallas (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Unlimited PTO

In-office barista

Catered breakfast & lunch

Regular office social events

Medical & dental coverage

401(k) retirement plan

Parental leave

Job summary

JustPark is hiring a Customer Support Representative in the US. You will manage day-to-day client relationships by phone and email, guide clients through JustPark products, and resolve issues with a proactive mindset.

You will work Tue–Sat, 11am–8pm, and collaborate with the CX team to drive customer success. This role emphasizes analytical thinking, empathy, and clear communication in a fast-paced tech environment.

Qualifications

• Based in the US, ideally in the DFW area.
• Available to work Tuesdays through Saturdays, 11am to 8pm.
• Highly analytical, process oriented and data driven.
• Strong empathy and a real passion for customer growth.
• Experience with CRM and support tooling (we use Zendesk, Asana, G Suite and Jira).
• Excellent verbal and written communicator, calm and professional under pressure.
• Comfortable troubleshooting hardware and software issues in real time.
• Customer service or event / ticketing experience is a strong plus.
• Previous experience working in a fast paced environment or in the tech industry is a plus.

Responsibilities

• Provide customer support end to end, including answering and documenting calls, sending emails and handling other inbound channels.
• Troubleshoot JustPark's software and hardware in real time, using a range of techniques.
• Follow proper protocols when triaging and escalating issues to other team members as needed.
• Identify patterns in frequently occurring issues and surface customer feedback back into the business.
• Work closely with the wider CX team to ensure the success of all customers.
• Help as needed with department projects and administrative work.
• Develop strategic programs to plan for clients' success, and communicate progress internally and externally.
• Retain and identify opportunities for increased adoption from existing clients.
• Analyze data independently to uncover insights and trends that drive recommendations for clients.
• Provide accurate and timely feedback for product and service improvements.
• Maintain current knowledge of industry trends and issues.
• Be a subject matter expert on JustPark's products and industry best practices, and act as the go to guide for clients on a day to day basis

Skills

Analytical thinking

Data driven

Customer empathy

Communication

Troubleshooting

Proactive mindset

Tools

Zendesk

Asana

G Suite

Jira

Job description

JustPark is hiring a Customer Support Representative in the US. You will manage day-to-day client relationships by phone and email, guide clients through JustPark products, and resolve issues with a proactive mindset.

You will work Tue–Sat, 11am–8pm, and collaborate with the CX team to drive customer success. This role emphasizes analytical thinking, empathy, and clear communication in a fast-paced tech environment.