Customer Success Support Associate

Freddie Mac; Cambridge (MA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in healthcare software is seeking a Help Desk Associate to provide technical support and assist customers in navigating healthcare SaaS solutions. This role offers the chance for career advancement and the flexibility of remote work. The ideal candidate will have experience in a healthcare environment and possess strong communication skills. Join a mission-driven organization focused on improving healthcare outcomes for vulnerable populations.

Qualifications

• 1 - 3 years of experience in healthcare software or environment.
• Proven experience as Help Desk Associate or in technical support.

Responsibilities

• Develop knowledge of Healthcare SaaS Solutions and assist customers.
• Respond to helpdesk inquiries and document interactions in Jira.
• Lead daily Help Desk Stand-Up Meeting.

Skills

Communication

Customer Support

Technical Assistance

Tools

Jira

Microsoft Excel

PowerPoint

Word

Job description

Employer Industry: Healthcare Software Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely, providing flexibility in your work environment
- Support health care insurers and providers in improving health care outcomes for vulnerable populations
- Engage in a collaborative and innovative work culture focused on member-centric excellence
- Contribute to a mission-driven organization dedicated to making a positive impact in the healthcare industry

What to Expect (Job Responsibilities):
- Develop strong knowledge of Healthcare SaaS Solutions and serve as the first point of contact for customers seeking technical assistance
- Respond to helpdesk and Knowledge Center support inquiries while diagnosing customer issues through collaboration and analysis
- Document customer interactions and resolutions in Jira
- Provide customer support via email, teleconference, or phone, ensuring timely responses and accurate information
- Lead the daily Help Desk Stand-Up Meeting and participate in improving helpdesk standard operating procedures

What is Required (Qualifications):
- 1 - 3 years of experience working for a healthcare software business or within a healthcare environment
- Proven work experience as a Help Desk Associate/Technician or in a technical customer support role
- Knowledge of healthcare IT systems, healthcare assessments, and value-based care
- Excellent written and oral communication skills
- Proficiency in Jira, Microsoft Excel, PowerPoint, and Word

How to Stand Out (Preferred Qualifications):
- Energetic, friendly, knowledgeable, and optimistic attitude
- Detail-oriented self-starter with a desire to learn and take on new responsibilities
- Strong work ethic and willingness to learn

#HealthcareSoftware #RemoteWork #CustomerSupport #CareerGrowth #HealthCareInnovation

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