Associate Client Success Manager - Storage Division

Storable; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

A leading company in property management is seeking an Associate Client Success Manager for their Storage Division. This role involves driving client engagement and retention through strategic partnerships and industry expertise in self-storage solutions. The ideal candidate will leverage their skills to ensure clients achieve measurable success, utilizing CRM tools and conducting business reviews. The position offers a flexible work environment and a comprehensive benefits package.

Benefits

Generous health coverage

401(k) match

Flexible vacation policy

Volunteer Time Off

Mental well-being resources

Fully paid parental leave

Home office stipend

Student Loan Payment Program

Qualifications

• 2-4 years in Client Success or Account Management in storage or SaaS.
• Experience in consultative selling and project management.

Responsibilities

• Own client relationships and drive adoption and expansion.
• Conduct Business Reviews to showcase client success.
• Analyze client usage trends and mitigate churn risks.

Skills

Relationship Management

Communication

Problem Solving

Organizational Skills

Education

Bachelor's Degree

Tools

CRM Tools

Client Success Platforms

Job description

Associate Client Success Manager - Storage Division

Join to apply for the Associate Client Success Manager - Storage Division role at Storable

Associate Client Success Manager (CSM) - Storage Division

As a Client Success Manager (CSM) in Storable’s Storage division, you will proactively drive client engagement, business growth, and retention. Leveraging your industry expertise in self-storage solutions and SaaS technology, you will build strategic partnerships, mitigate churn risks, and maximize client lifetime value. Your primary goal is to ensure clients achieve measurable business success with Storable’s storage-focused solutions, leading to higher adoption, satisfaction, and long-term loyalty.

Primary Responsibilities

• Own client relationships within the self-storage industry, acting as a strategic advisor to drive adoption and expansion.
• Identify growth opportunities within client accounts, recommending upsell and cross-sell opportunities based on business goals.
• Conduct Business Reviews to reinforce the ROI of Storable’s solutions, showcase measurable client success, and align on future strategies.
• Analyze client usage trends and key metrics to predict churn risks, develop targeted engagement plans, and intervene before issues escalate.
• Provide industry insights and best practices to help clients optimize operations using Storable’s technology.
• Advocate for clients, relaying feedback to Product, Engineering, and Marketing teams to drive continuous improvement.
• Develop and execute client success plans to maximize product value and ensure long-term business objectives are met.
• Utilize CRM and Client Success tools (e.g., Vitally, Gong) to track engagement, account health, and retention metrics.
• Collaborate across internal teams to streamline communication and enhance the client experience.
• Proactively escalate at-risk accounts, implementing retention strategies to reinforce client satisfaction and loyalty.

Required Skills/Knowledge/Abilities

• Strong relationship management skills, focusing on proactive engagement and client growth.
• Experience with Client Success platforms (e.g., Vitally, Gong) and CRM tools for tracking customer health and engagement.
• Excellent communication and presentation skills, with the ability to lead data-driven discussions on performance and business value.
• Ability to identify and address operational challenges in self-storage through Storable’s product solutions.
• Strong problem-solving mindset, with the ability to assess risks and develop proactive solutions.
• Understanding of SaaS implementations and their impact on operational efficiency in self-storage businesses.
• Strong organizational and time management skills, ensuring thorough documentation and timely follow-ups.

Preferred Skills/Knowledge/Abilities

• 2 - 4 years of experience in Client Success, Account Management, or a related role in the storage or SaaS industries.
• Experience in consultative selling, identifying upsell and cross-sell opportunities to drive revenue growth.
• Ability to analyze client data and present insights that drive business decisions and retention strategies.
• Experience in project management, especially for client success initiatives.
• Willingness to travel to client sites and industry events as needed.

All applicants must be currently authorized to work in the United States on a full-time basis.

Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.

About Us:

At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments, and more. We are dedicated to empowering owners and operators, helping you win more every day. Explore our platform solutions at www.storable.com.

Our “Win More” culture reflects our commitment to delivering exceptional value to our customers and fostering the growth of our employees. We strive to empower our team and customers to achieve and win more than ever before.

Benefits and Perks

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Flexible vacation policy — take what you need.
• Recognition programs that add up and can be redeemed for personalized gifts and experiences.
• Volunteer Time Off: 8 hours annually, plus opportunities for community involvement.
• Rest, Relax, Recharge: 8 hours to care for your mental health.
• Access to mental well-being resources for you and your dependents.
• Fully paid parental leave: 12 weeks for primary caregivers, 6 weeks for secondary.
• ’Paw’ternity Leave and Pet Bereavement policies.
• Caregiver Leave: four weeks of paid time off for family care.
• $50 monthly home data stipend and a $250 home office sign-on bonus.
• Fertility care support options.
• Access to financial planning experts.
• Student Loan Payment Program (eligibility rules apply).

Storable is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities.

Important Notice: Beware of fraudulent activities. All official communications will come from an @storable.com email address. Contact [e-mail] for verification of any suspicious offers or communications.

We believe in transparency in compensation. The potential pay range for this role is $50,000 - $60,000 USD, based on experience and internal budgets.