Customer Success Strategy & Programs Lead

Sinch; United States; À distance; USD 152 000 - 190 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision plans

Remote work flexibility

Paid time off

Employee assistance program

Résumé du poste

Sinch is seeking a Customer Success Project Management and Strategy Manager to lead cross-functional CS initiatives and strategic analyses that transform CS from a service focus to a commercial driver. You will own project delivery, strategic problem-solving, and collaboration with Sales, Product, and Finance to improve NRR and customer outcomes.

You will work with senior leaders, shape OKRs and capacity planning, and drive change across CS operations, leveraging tools like Salesforce or

Qualifications

• 8+ years in project or program management, strategy consulting, or CS operations.
• Strong analytical and financial modeling skills.
• Experience with cross-functional leadership and ownership mindset.

Responsabilités

• Lead cross-functional Customer Success projects and drive strategic OKRs.
• Build and analyze business cases to drive NRR growth.
• Partner with Sales, Product, and Data teams to improve customer outcomes.
• Define, track, and report key CS metrics.

Connaissances

Project management

Strategy consulting

Corporate strategy

Customer success ops

Cross-functional leadership

Formation

Bachelor's degree

Outils

Asana

Jira

Smartsheet

Monday.com

Description du poste

Sinch is seeking a Customer Success Project Management and Strategy Manager to lead cross-functional CS initiatives and strategic analyses that transform CS from a service focus to a commercial driver. You will own project delivery, strategic problem-solving, and collaboration with Sales, Product, and Finance to improve NRR and customer outcomes.

You will work with senior leaders, shape OKRs and capacity planning, and drive change across CS operations, leveraging tools like Salesforce or