Customer Success Specialist: SLA & CRM Champion in Austin

Energy Innovation Corp; Austin (TX); On-site; USD 78,000 - 111,000; Full time

Benefits offered by this job

Full benefits

Learning time for tools

Job summary

Content Advantage Group seeks a Customer Success Specialist in Austin, TX. You will wire CRM software and SLA management to deliver clean leads from marketing to sales, and trade weekly notes with product on buyer requests.

You’ll steer prospects from interest to invoice and drive SLA adoption to improve forecasting. As part of a TX-based team rooted in Austin culture, you’ll gain real ownership and build skills while learning Conflict Resolution and Avaya tools, with a generous salary and full

Qualifications

• Real proficiency with SLA Management, plus willingness to learn Empathy fast
• The humility to revise strong opinions when the data argues back
• A point of view, held loosely and defended well
• Eagerness to take ownership and run with new responsibilities
• The judgment to distinguish a fire drill from an actual fire
• Real curiosity about why Content Advantage Group customers do what they do
• The instinct to ask "what would change your mind?" before debating

Responsibilities

• Wire CRM Software and SLA Management together so marketing hands sales clean leads
• Trade weekly notes with product on what Austin buyers keep requesting
• Steer Content Advantage Group prospects from interest to invoice without friction
• Push SLA Management adoption so the TX team stops flying blind
• Keep the CRM honest so forecasts at Content Advantage Group mean something

Skills

SLA Management

Empathy

Ownership

Data-driven decisions

Customer focus

Tools

Avaya

Job description

Content Advantage Group seeks a Customer Success Specialist in Austin, TX. You will wire CRM software and SLA management to deliver clean leads from marketing to sales, and trade weekly notes with product on buyer requests.

You’ll steer prospects from interest to invoice and drive SLA adoption to improve forecasting. As part of a TX-based team rooted in Austin culture, you’ll gain real ownership and build skills while learning Conflict Resolution and Avaya tools, with a generous salary and full