Customer Success Specialist: Service Hero in Charlotte

Home Clean Heroes of Greater Charlotte; Charlotte (NC); Sur place; USD 23 419 - 30 307; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Paid time off

Flexible schedule

Free snacks and drinks

Opportunities for advancement

Résumé du poste

A local cleaning service in Charlotte is seeking a full-time Customer Success Specialist to ensure exceptional experiences for clients. Responsibilities encompass handling inquiries, scheduling, and resolving service issues. Ideal candidates are organized, effective communicators, and possess customer service expertise. The position offers a competitive hourly rate of $17–$22, paid training, and benefits like health insurance and a retirement plan. Join us in making a difference in the community!

Qualifications

• Experience in customer service, scheduling or admin support preferred.
• Ability to work on-site in Charlotte, NC.
• Strong detail-oriented approach and time management abilities.

Responsabilités

• Act as the first contact for client inquiries via phone, text, and email.
• Schedule and confirm appointments and manage the daily cleaning schedule.
• Resolve service issues promptly and professionally.

Connaissances

Customer service experience

Organizational skills

Communication skills

Problem-solving skills

Time management

Tech-savvy

Outils

Scheduling software

CRM systems

Description du poste

A local cleaning service in Charlotte is seeking a full-time Customer Success Specialist to ensure exceptional experiences for clients. Responsibilities encompass handling inquiries, scheduling, and resolving service issues. Ideal candidates are organized, effective communicators, and possess customer service expertise. The position offers a competitive hourly rate of $17–$22, paid training, and benefits like health insurance and a retirement plan. Join us in making a difference in the community!