Customer Success Specialist

Home Clean Heroes of Greater Charlotte; Charlotte (NC); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Flexible schedule

Free snacks and drinks

Opportunities for advancement

Job summary

A local cleaning service in Charlotte is seeking a full-time Customer Success Specialist to ensure exceptional experiences for clients. Responsibilities encompass handling inquiries, scheduling, and resolving service issues. Ideal candidates are organized, effective communicators, and possess customer service expertise. The position offers a competitive hourly rate of $17–$22, paid training, and benefits like health insurance and a retirement plan. Join us in making a difference in the community!

Qualifications

• Experience in customer service, scheduling or admin support preferred.
• Ability to work on-site in Charlotte, NC.
• Strong detail-oriented approach and time management abilities.

Responsibilities

• Act as the first contact for client inquiries via phone, text, and email.
• Schedule and confirm appointments and manage the daily cleaning schedule.
• Resolve service issues promptly and professionally.

Skills

Customer service experience

Organizational skills

Communication skills

Problem-solving skills

Time management

Tech-savvy

Tools

Scheduling software

CRM systems

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Join Our Team as a Customer Success Specialist – Be a Hero, Not Just a Rep!

Are you passionate about people and creating exceptional customer experiences? Do you thrive in a fast-paced, mission-driven environment? Home Clean Heroes of Greater Charlotte is looking for a full-time Customer Success Specialist to support our clients, champion our cleaning team, and help us deliver heroic service every day.

Why Home Clean Heroes?

We’re not your average cleaning company — we’re on a mission to redefine the home cleaning industry. A portion of every cleaning goes to support our local First Responders, and we’re building a team that reflects that same spirit of service, pride, and professionalism. We don’t just clean homes — we give customers peace of mind and a reason to smile. And we need a Hero behind the scenes to make that happen.

What You'll Do:

As our Customer Success Specialist, you’ll play a vital role in ensuring our customers have a smooth, reliable, and positive experience from the first phone call to the final clean. Responsibilities include:

• Acting as the first point of contact for client inquiries by phone, text, and email
• Scheduling and confirming appointments, managing the daily cleaning schedule
• Following up with customers for feedback, special requests, or service changes
• Resolving service issues quickly and professionally to ensure customer satisfaction
• Supporting our field teams by coordinating routes, updating them on customer needs, and tracking job completions
• Maintaining client records and service notes using our software tools
• Assisting with light administrative tasks and occasional marketing projects

Who You Are:

• A natural communicator with a friendly, upbeat personality
• Organized and detail-oriented, with strong time management skills
• Tech-savvy and comfortable using scheduling software and CRM systems (training provided)
• Experienced in customer service, scheduling, or admin support (bonus if in home services, hospitality, or retail)
• A problem-solver who stays cool under pressure and cares about getting it right
• Able to work on-site at our Charlotte office (not a remote position)
• Passionate about serving the community and being part of a mission-driven team

What You’ll Receive:

• Competitive hourly rate ($17–$22/hour based on experience)
• Paid training and opportunities for advancement
• Work-life balance – no night or weekend shifts required
• Paid holidays and vacation after eligibility period
• Health insurance and retirement plan contribution
• Snacks, drinks, and a fun office environment
• Gift card incentives and employee recognition programs
• A chance to be part of something meaningful – where every clean supports a hero in the community

If you're ready to make a difference and grow with a company that values your skills, heart, and hustle — apply today and help us keep Greater Charlotte clean and cared for!