Customer Service Specialist — Packaging & Paper

Mondi Group; Romeoville (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401k with company match

Career growth opportunities

Industry-leading packaging & paper

Job summary

Mondi is seeking a Customer Service professional to manage orders, coordinate production and invoicing processes. The role involves reviewing orders, artwork and scheduling production, while ensuring customer satisfaction and accurate documentation across departments.

Candidates should have 3–5 years in manufacturing customer service, with strong confidentiality and communication skills. Opportunities include growth within a global packaging and paper leader.

Qualifications

• Minimum 3-5 years’ experience in Customer Service in a manufacturing environment.
• Ability to handle sensitive information with a high level of confidentiality and professionalism.
• BA/BS degree preferred.

Responsibilities

• Manage customer service activities in accordance with company policies and procedures.
• Work closely with customer and sales representatives to assure customer satisfaction
• Enter and review new orders; Schedule orders.
• Review artwork for new orders and changes to artwork when needed
• Set up customer orders for production in database system
• Coordinate finished product releases
• Invoice customers for shipments
• Track orders through manufacturing process
• Prepare weekly inventory reports
• Coordinate necessary documents for billing with appropriate department
• Research customer inquiries
• Attend and participate in departmental meetings

Skills

Customer service

Communication

Attention to detail

Confidentiality

Education

High School diploma

BA/BS degree

Job description

Mondi is seeking a Customer Service professional to manage orders, coordinate production and invoicing processes. The role involves reviewing orders, artwork and scheduling production, while ensuring customer satisfaction and accurate documentation across departments.

Candidates should have 3–5 years in manufacturing customer service, with strong confidentiality and communication skills. Opportunities include growth within a global packaging and paper leader.