Customer Success Specialist (Manufacturing)

Pactiv, LLC; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition Reimbursement Program

Job summary

Novolex is seeking a Customer Service Representative to support orders, inquiries, and concerns while collaborating with Sales, Marketing and Operations to ensure service excellence.

You will manage orders for multiple accounts, review lead-times, resolve discrepancies, and build strong relationships that give Novolex a competitive edge.

This role requires effective multitasking, attention to detail, and a customer-centric approach to deliver accurate, timely responses.

Qualifications

• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with the ability to review and ensure compliance with order policies.
• Collaborate with internal departments to resolve customer needs.
• Customer-centric approach to delivering excellent service and satisfaction.

Responsibilities

• Manage customer orders, ensuring accurate and timely processing in line with company policies.
• Review orders for lead-time, product availability, and adherence to order policies.
• Act as a liaison between the customer and other functional teams when discrepancies or issues arise.
• Represent the voice of the customer daily for the Sales and Marketing team.
• Develop and maintain strong relationships with assigned accounts to enhance service levels.
• Gather and report data on key account relationships and customer satisfaction.

Skills

Communication

Relationship-building

Multitasking

Detail-oriented

Collaboration

Customer-centric

Education

BA/BS preferred

High School diploma + experience

Tools

SAP

Job description

Novolex is seeking a Customer Service Representative to support orders, inquiries, and concerns while collaborating with Sales, Marketing and Operations to ensure service excellence.

You will manage orders for multiple accounts, review lead-times, resolve discrepancies, and build strong relationships that give Novolex a competitive edge.

This role requires effective multitasking, attention to detail, and a customer-centric approach to deliver accurate, timely responses.