Customer Success Specialist – Industrial Accounts & SAP

Busch Vacuum Solutions; Tempe (AZ); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K and PTO

Tuition reimbursement and training

Job summary

Pfeiffer Vacuum is seeking a Customer Success Specialist to support Tempe, AZ operations. Initially in-person for 6 months, transitioning to a hybrid role with up to two days remote per week. The role runs Mon-Fri, roughly 7am–4pm, with flexibility.

Compensation targeted at $25–$35 per hour based on qualifications and experience. The specialist will interface with customers before and after sales, ensuring quality and timely delivery of services and products, while maintaining positive

Qualifications

• Minimum of 5 years of administrative work experience, ideally in an industrial or manufacturing environment.

Responsibilities

• Receive sales orders from customers or sales staff via phone, email, or fax.
• Set up, enter, and process sales orders in SAP.
• Process repair orders for select key accounts and execute contracts, with guidance or supervision.
• Quote price/delivery.
• Determine and keep records of sales orders, order status, ship date, availability, and back orders.
• Successfully meet the departmental KPIs and Quality objectives.
• Efficiently process requests for credit and return goods authorizations from customers.
• Review orders for accurate bill to/ship to, terms, delivery, correct prices, part numbers and descriptions per standard catalog listing.
• Communication both verbally and written in a positive and supportive manner to both external and internal customers.
• Log in to customer portals to acknowledge orders, submit quotes or pull POs for order placement.
• Verify special contract pricing is approved and loaded into system accurately.
• Proficient at processing repair orders for select key accounts and execute contracts.
• Planning and forecasting of product for key accounts.
• Take responsibility for process improvement actions.
• Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required.

Skills

Microsoft Office

CRM/ERP systems

SAP

Data entry

Tools

SAP

Job description

Pfeiffer Vacuum is seeking a Customer Success Specialist to support Tempe, AZ operations. Initially in-person for 6 months, transitioning to a hybrid role with up to two days remote per week. The role runs Mon-Fri, roughly 7am–4pm, with flexibility.

Compensation targeted at $25–$35 per hour based on qualifications and experience. The specialist will interface with customers before and after sales, ensuring quality and timely delivery of services and products, while maintaining positive