Customer Success Specialist - Hybrid, Solutions-Driven

Busch Group; Tempe, Northern (AZ, KY); Hybrid; USD 30,000 - 35,000; Full time

Job summary

Pfeiffer Vacuum is seeking an administrative professional to interface with customers before and after sales, coordinating orders and ensuring timely delivery of services and products.

Responsibilities include processing orders, quotes, and contracts, maintaining accurate records, and supporting sales teams with timely information. Strong Microsoft Office skills and customer service experience are essential.

Qualifications

• Knowledge of Microsoft Office, Outlook and Windows; data entry experience.
• Excellent verbal and written communication skills.
• Bachelor’s degree preferred; two years administrative experience in industrial/office environment.

Responsibilities

• Receive sales orders from customers or sales staff via phone, email, or fax.
• Set up, enter, and process sales orders.
• Process repair orders for select key accounts and execute contracts, with guidance or supervision.
• Quote price/delivery.
• Determine and keep records of sales orders, order status, ship date, availability and back orders.
• Meet departmental KPIs and quality objectives.
• Process credit and return goods authorizations from customers.
• Review orders for accurate bill-to/ship-to, terms, delivery, correct prices, part numbers and descriptions per catalog.
• Communicate with external and internal customers positively and supportively.
• Log in to customer portals to acknowledge orders, submit quotes or pull POs.
• Verify special contract pricing is approved and loaded into system accurately.

Skills

Microsoft Office

Outlook

Windows

Data entry

Education

Bachelor’s degree preferred

Two years administrative experience

Job description

Pfeiffer Vacuum is seeking an administrative professional to interface with customers before and after sales, coordinating orders and ensuring timely delivery of services and products.

Responsibilities include processing orders, quotes, and contracts, maintaining accurate records, and supporting sales teams with timely information. Strong Microsoft Office skills and customer service experience are essential.