Remote Medical Device Customer Success Specialist (Contract)

calahealth; United States; Remote; USD 39,000 - 62,000; Full time

Job summary

Cala Health is seeking a Customer Success Specialist (Contractor) to serve as a professional representative to patients, clinicians and study participants. This remote role supports training, onboarding and ongoing care with hours 7am–4pm Pacific Time.

You will build strong relationships, educate customers on product features, document interactions and collaborate with marketing, product and sales to improve messaging and outcomes.

Qualifications

• Bachelor's degree or higher required.
• 3+ years medical device experience or healthcare experience including direct customer interaction.
• Demonstrated track record of outstanding customer focus.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Proficiency with customer relationship management (CRM) software and other relevant tools.
• Proven problem-solving skills.

Responsibilities

• Establish and maintain superior relationships with patients.
• Interact with potential patients, customers, clinicians to understand needs.
• Develop and maintain knowledge of Cala Health products and their use.
• Document interactions accurately and escalate as required.
• Provide product training to patients and study participants.
• Act as a subject matter expert and training resource for internal customers and the Customer Care team.
• Educate customers regarding product features and benefits.
• Advise on patient feedback and support internal teams as needed.
• Collaborate with marketing, product development and sales on messaging.

Skills

Customer focus

Communication skills

CRM proficiency

Interpersonal skills

Relationship building

Problem-solving

Education

Bachelor's degree or higher

Tools

CRM software

Job description

Cala Health is seeking a Customer Success Specialist (Contractor) to serve as a professional representative to patients, clinicians and study participants. This remote role supports training, onboarding and ongoing care with hours 7am–4pm Pacific Time.

You will build strong relationships, educate customers on product features, document interactions and collaborate with marketing, product and sales to improve messaging and outcomes.