Client-Focused Dispatch & Projects Coordinator

Marco Technologies; United States; On-site; USD 25,000 - 34,000; Full time

Job summary

Marco Technologies seeks a Service Coordinator to manage dispatch boards, coordinate technicians, and ensure timely service delivery. You will handle client communications, prioritize requests, and support project timelines while maintaining documentation and cross-functional collaboration.

Ideal candidates have an associate degree with 2 years of related experience and strong MS Office and project management skills, enabling effective multitasking in a dynamic environment.

Qualifications

• Associate degree and 2 years of experience or equivalent work history.
• Strong communication and organizational skills for coordinating multiple stakeholders.
• Ability to manage schedules, priorities, and deadlines in a fast-paced environment.

Responsibilities

• Manage dispatch board to optimize service team utilization and project targets.
• Answer client calls and emails; set priorities and communicate status and timelines.
• Monitor orders and email alerts to ensure timely follow-up and resolution.
• Maintain service team schedule and status updates for stakeholders.
• Support Project Managers during development and implementation of plans.
• Prioritize and negotiate resource assignments for projects and services.
• Coordinate with Service, Purchasing and Inside Sales to track orders and installations.
• Develop relationships with clients and maintain documentation adherence.

Skills

MS Office

Project management tools

Communication

Organization

Time management

Teamwork

Negotiation

Education

Associate degree

Tools

MS Office

Project Management Tools

Job description

Marco Technologies seeks a Service Coordinator to manage dispatch boards, coordinate technicians, and ensure timely service delivery. You will handle client communications, prioritize requests, and support project timelines while maintaining documentation and cross-functional collaboration.

Ideal candidates have an associate degree with 2 years of related experience and strong MS Office and project management skills, enabling effective multitasking in a dynamic environment.