Customer Success Specialist — Call Center Pro

Freedom Mortgage; Indiana; On-site; USD 32,000 - 42,000; Full time

Job summary

Freedom Mortgage in Fishers, IN is seeking a Customer Success Agent to support our Call Center operations and deliver exceptional service to customers. You will handle inquiries, resolve issues, and provide accurate loan details with patience and professionalism.

The role emphasizes strong communication, multitasking in a fast-paced environment, and a friendly, team-oriented attitude. A High School diploma or GED and 0-1 years of related experience are preferred as you learn our policies and

Qualifications

• High School Graduate/GED
• 0-1 Years related work experience preferred

Responsibilities

• Answer inbound and outbound calls to provide exceptional service to every customer.
• Provide information and loan details quickly and accurately.
• Adhere to schedules, multitask, meet deadlines and respond verbally and in writing.
• Explain policies and procedures to customers and find solutions to inquiries.

Education

High School Graduate/GED

0-1 Years related work experience preferred

Job description

Freedom Mortgage in Fishers, IN is seeking a Customer Success Agent to support our Call Center operations and deliver exceptional service to customers. You will handle inquiries, resolve issues, and provide accurate loan details with patience and professionalism.

The role emphasizes strong communication, multitasking in a fast-paced environment, and a friendly, team-oriented attitude. A High School diploma or GED and 0-1 years of related experience are preferred as you learn our policies and