Customer Success Agent - Call Center Representative

Freedom Mortgage; Butlerville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Freedom Mortgage in Fishers, IN is seeking a local Customer Success Agent to support our Call Center operations. You will answer inbound and make outbound calls, resolve inquiries, and provide accurate loan information with a focus on confidentiality and data security.

The role emphasizes strong communication, patience, and teamwork as you explain policies, build positive relationships with customers, and adhere to schedules.

Qualifications

• High School Graduate/GED required.
• 0–1 years related work experience preferred.
• Excellent communication skills required.
• Ability to handle confidential information and data security.

Responsibilities

• Answer inbound calls and make outbound calls to customers.
• Provide information and loan details quickly and accurately.
• Adhere to schedules and deadlines; respond verbally and in writing as required.
• Explain policies and procedures clearly to customers and find effective solutions.
• Build positive relationships and ensure customers feel secure and well taken care of.
• Comply with all company policies and procedures.

Skills

Communication

Active listening

Customer service

Data privacy

Education

High School Diploma or GED

Job description

Must be local to Fishers, IN. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.

Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.

Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.

Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.

Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.

Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.

Comply with all company policies and procedures.

High School Graduate/GED

~0-1 Years related work experience preferred

Environmental Risks:

Exposure to hazardous materials, chemicals and/or fumes: Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.