Customer Success Specialist - Call Center

Freedom Mortgage; Butlerville (IN); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Freedom Mortgage in Fishers, IN is seeking a local Customer Success Agent to support our Call Center operations. You will answer inbound and make outbound calls, resolve inquiries, and provide accurate loan information with a focus on confidentiality and data security.

The role emphasizes strong communication, patience, and teamwork as you explain policies, build positive relationships with customers, and adhere to schedules.

Qualifications

• High School Graduate/GED required.
• 0–1 years related work experience preferred.
• Excellent communication skills required.
• Ability to handle confidential information and data security.

Responsabilités

• Answer inbound calls and make outbound calls to customers.
• Provide information and loan details quickly and accurately.
• Adhere to schedules and deadlines; respond verbally and in writing as required.
• Explain policies and procedures clearly to customers and find effective solutions.
• Build positive relationships and ensure customers feel secure and well taken care of.
• Comply with all company policies and procedures.

Connaissances

Communication

Active listening

Customer service

Data privacy

Formation

High School Diploma or GED

Description du poste

Freedom Mortgage in Fishers, IN is seeking a local Customer Success Agent to support our Call Center operations. You will answer inbound and make outbound calls, resolve inquiries, and provide accurate loan information with a focus on confidentiality and data security.

The role emphasizes strong communication, patience, and teamwork as you explain policies, build positive relationships with customers, and adhere to schedules.