Customer Success Specialist, Academic Partnerships

JoVE; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

JoVE is seeking a Customer Success Specialist to assist professors at leading US universities with integrating JoVE videos into courses, improving teaching outcomes and student success. You will ensure users derive maximum value from their JoVE subscription.

You will conduct outreach to faculty, deliver product awareness sessions, and present at conferences, seminars, and on-site visits to grow adoption and usage. A strong background in life sciences and communication is essential.

Qualifications

• Master's degree or PhD in Life Science disciplines.
• Experience in science communications, academic outreach or other customer-facing roles is preferred.
• Fluent communication skills English.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Responsibilities

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Job description

JoVE is seeking a Customer Success Specialist to assist professors at leading US universities with integrating JoVE videos into courses, improving teaching outcomes and student success. You will ensure users derive maximum value from their JoVE subscription.

You will conduct outreach to faculty, deliver product awareness sessions, and present at conferences, seminars, and on-site visits to grow adoption and usage. A strong background in life sciences and communication is essential.