Payments & Partner Operations Manager

Palm Outsourcing; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Palm Outsourcing is looking for an experienced Operations Professional to handle their LatAm payout network for one of the fastest-scaling remittance fintechs. This role involves a hands-on IC seat with responsibilities ranging from monitoring payment corridors to building operational governance frameworks. A minimum of 5 years in operations is required alongside fluency in English and Spanish, and experience in emerging markets.

Candidates should possess strong SQL and Excel skills, and demonstrate project leadership capabilities. This is an exciting opportunity to be part of a rapidly growing sector.

Qualifications

• 5+ years in operations, finance, or technology at a startup or high-growth tech company.
• Demonstrated end-to-end project ownership with technical teams.
• Full professional fluency in English and Spanish, written and verbal.
• Direct experience operating in LatAm markets.

Responsibilities

• Lead monitoring and improvement across LatAm payment corridors.
• Define, track, and report operational KPIs that drive corridor health.
• Own third-party payout partner relationships across markets.
• Troubleshoot corridor issues and drive structural fixes.
• Build governance frameworks, dashboards, and reporting.
• Partner with Product and Engineering on scalable system builds.

Skills

SQL

Advanced Excel

Fluency in English

Fluency in Spanish

Experience in emerging markets

Project leadership

Operator mindset

Job description

Working Days and Hours: Monday to Friday, standard business hours

Salary Range: Top-of-Market

At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.

Opportunity Overview

Our client, is one of the fastest-scaling remittance fintechs in the world — already moving billions of dollars across emerging markets, with LatAm now the next growth frontier. They operate with a Revolut-style culture: fast, sharp, ownership-heavy.

Role Description

You'll own the operational engine behind their LatAm payout network across Colombia, Mexico, Brazil, Guatemala, and beyond. This is a hands‑on IC seat for an operator who likes their fingerprints on the system — from negotiating with payout partners to root‑causing why a corridor went down at 2 a.m. You'll work cross‑functionally with Operations, Support, Trading, Finance, Product, and Engineering, reporting into Dubai with a 6–8 hour time‑zone gap. You'll start with one contractor and a clear runway to grow a regional team.

Key Responsibilities

• Corridor Performance – Lead monitoring and improvement across LatAm payment corridors in Colombia, Mexico, Brazil, and Guatemala.
• Metrics Ownership – Define, track, and report the operational KPIs that drive corridor health and customer experience.
• Partner Relationships – Own third‑party payout partner relationships across markets, from contract terms to live escalations.
• Incident Response – Troubleshoot corridor issues with partners and drive structural fixes to reduce technical outages.
• Systems & Tooling – Build governance frameworks, dashboards, playbooks, and reporting that streamline internal and partner operations.
• Cross‑Functional Execution – Partner with Product and Engineering on scalable system builds, and support new market launches alongside Growth, BD, and Support.
• 24/7 Coverage – Operate inside a real‑time business with infrequent night and weekend escalations.

Minimum Qualifications

• Experience – 5+ years in operations, finance, or technology at a startup or high‑growth tech company.
• Project Leadership – Demonstrated end‑to‑end project ownership across diagnosis, analysis, process design, and delivery with technical teams.
• Analytical Toolkit – SQL and advanced Excel; comfortable building dashboards from scratch.
• Languages – Full professional fluency in English and Spanish, written and verbal.
• Emerging Markets – Direct experience operating in or with LatAm markets.
• Operator Mindset – Hands‑on IC instincts; comfortable juggling time‑sensitive priorities autonomously across time zones.

Bonus Qualifications

• Payments Depth – Prior payment ops, payout partner, or cross‑border infrastructure experience (Mercado Pago, Bitso, EBANX, Nubank, PayPal, etc.).
• Portuguese – Trilingual (EN/ES/PT); Brazil is a key corridor.
• Builder DNA – Playbooks, SOPs, or automation you've built that outlasted you.