Customer Success Specialist

Paystri; Mission (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic payment processing company is seeking a talented Customer Success Specialist to support customer implementation, troubleshoot issues, and drive satisfaction. This role is critical in ensuring customers effectively transition to payment processing and succeed. Ideal candidates should have excellent communication and problem-solving skills, with a knack for working collaboratively. If you're a self-starter willing to hustle in a fast-paced environment, we want you on our team.

Qualifications

• Self-starter with enthusiasm for teamwork.
• Ability to engage with customers consultatively.
• Flexibility and willingness to hustle.

Responsibilities

• Support customer implementation and onboarding.
• Troubleshoot technical and support issues.
• Manage daily ticket queue within HubSpot.
• Provide training and best practices to customers.
• Collaborate on customer-focused feature development.

Skills

Outstanding communication skills

Troubleshooting abilities

Analytical skills

Interpersonal skills

Problem-solving abilities

Self-starter attitude

Tools

HubSpot

Confluence

Job description

When you arrive at the virtual office, are you excited about the day ahead? Do you want to see your work make a direct impact on the business and the success of its customers? Do you enjoy working in a fast-paced environment, with a top-tier team, as part of a growing company? If so, Paystri is the place for you.

At Paystri, we're uniquely focused on the entire customer journey. We partner with customers each and every step of the way to ensure comprehensive satisfaction and success. Paystri is actively seeking a talented, highly motivated Customer Success Specialist to join our team.

Mission

The Customer Success Specialist will have a significant impact on our customers. You'll support our expanding customer base to drive revenue, improve operational efficiency, and deliver superior customer service. You understand that successful customers don't leave, and that Customer Success is essential to building strong relationships, product adoption, referrals, and renewals. The successful candidate will join a dynamic team that delivers demonstrable value to our business and our customers.

Outcomes

• Ensure that customers are wildly successful!
• Actively support customer implementation, including onboarding, terminal deployment, technical configuration, and gateway setup (CardPointe, TSYS Translink, Clover, Pax etc.) to ensure a smooth transition to payment processing with Paystri.
• Tenaciously troubleshoot and solve technical and support issues to ensure complete customer satisfaction.
• Rally internal and external resources to ensure that all customer needs are being met.
• Own and manage your daily ticket queue within HubSpot by prioritizing, updating and closing tickets.
• Engage with customers to provide training, best practices, and guidance.
• Partner and collaborate with internal resources during the development and deployment of new, customer-focused features.
• Identify trends and opportunities for process improvement and share insights with your team.

Above all, be a team player with a strong desire to roll up your sleeves and help others on the team. You’ll play an integral role in building a world-class Customer Success team.

What You'll Need

Bring your A-game to work every day! Know that your contributions are making a tremendous impact on our growing team.

Self-starter with the enthusiasm and ability to function in a team environment.

Outstanding communication, presentation, organization, and interpersonal skills.

Exceptional ability to engage with customers in a consultative manner.

Willingness to hustle and be flexible.

Outstanding troubleshooting, analytical, and problem-solving abilities; abilityto collaborate cross-functionally.

Strong written and verbal communication skills.

What Would Be Nice

• Prior experience in a Customer Success-focused role.
• A familiarity with processing platforms (CardConnect/CardPointe, TSYS, Clover, AccessOne)
• Payments industry knowledge.
• Familiarity with the use of CRM and knowledge base systems, i.e. HubSpot & Confluence.
• Previous experience in Customer Success, Technical Support, Account Boarding or Implementation roles.