Customer Success Specialist

GolfRoots; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k match

Health, Dental, and Vision Insurance

Employee discount

Job summary

GolfRoots LLC. is seeking a Customer Success Specialist for an on-site, full-time role in the Dallas–Fort Worth area. You will assist walk-in customers at the warehouse and support online chat and email, helping golfers choose the right clubs that fit their swing and budget.

You will gather customer feedback to improve processes and advocate for the customer, aiming to deliver an exceptional GolfRoots experience. This role offers growth opportunities and a fast-paced environment.

Qualifications

• Strong knowledge of golf equipment and the game of golf.
• Experience in customer support, retail, or e-commerce preferred.
• Excellent communication and interpersonal skills.
• Ability to ensure customer satisfaction through problem-solving and product knowledge.
• Strong analytical skills to assess customer needs and improve service.

Responsibilities

• Provide excellent customer support via online chat, email, and in-person interactions.
• Guide customers in selecting the best golf equipment for their needs.
• Fit customers for clubs and create a memorable customer experience.
• Analyze customer feedback to identify areas for improvement.
• Interface with the inventory, Trade-In, and fulfillment teams for returns, Trade-Ins and general inquiries.

Skills

Golf knowledge

Customer support

Communication

Analytical skills

Job description

GolfRoots is committed to making golf accessible for everyone by offering affordable, pre-owned golf clubs and full sets through our online platform. Our mission is to eliminate barriers to entry into the game of golf, making it more inclusive and welcoming. As we grow, we continue to identify innovative ways to break down obstacles that prevent people from participating in this beloved sport. In the next three months we will be moving into our new state-of-the-art 12,000+ square foot show room, and we want you to be a part of building the next edition of GolfRoots.

Role Overview

We are looking for a Customer Success Specialist to join our team in the Dallas-Fort Worth Metroplex. This is a full-time, on-site role that involves providing top-tier customer support to walk-in, in-person customers at the GolfRoots warehouse along with assisting with online chat and email. You help golfers find the right clubs that match their swing, budget, and goals while gathering customer feedback to enhance our services and improve processes. We want someone who wants to grow with us, develop new skills, advocate for the customer, and be the best representative of GolfRoots to the outside world.

Key Responsibilities

• Provide excellent customer support via online chat, email, and in-person interactions.
• Guide customers in selecting the best golf equipment for their needs.
• Fit customers for clubs and create a memorable customer experience.
• Analyze customer feedback to identify areas for improvement.
• Interface with the inventory, Trade-In, and fulfillment teams for returns, Trade-Ins and general inquiries.

Compensation and Benefits

• Salary range: $40,000-$60,000 starting salary
• 401k with up to 4% match
• Health, Dental, and Vision Insurance
• Employee discount

Qualifications

• Strong knowledge of golf equipment and the game of golf.
• Experience in customer support, retail, or e-commerce preferred.
• Excellent communication and interpersonal skills.
• Ability to ensure customer satisfaction through problem-solving and product knowledge.
• Strong analytical skills to assess customer needs and improve service.

Why Join GolfRoots?

• Be part of a passionate team dedicated to growing the game of golf.
• Huge growth opportunities within the company.
• Work in a dynamic, fast-paced environment where your input matters.
• Help golfers of all levels find the equipment they need to enjoy the game.