Customer Experience Specialist

Payntr Golf; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

PAYNTR Golf, based in Portland, Oregon, is seeking a Customer Experience Specialist to support both direct-to-consumer and wholesale operations. This cross-functional role sits at the center of our customer, sales, and operations teams to ensure a seamless and positive experience across all touch points—from online customers to territory sales representatives and wholesale accounts.

You’ll work with product, sales, and e-commerce teams to communicate product value, assist with order fulfillment

Qualifications

• Experience in customer success, logistics, hospitality, supply chain, or order fulfillment.
• Strong cross-functional collaboration skills.
• Ability to communicate clearly and build relationships with partners.

Responsibilities

• Serve as a primary point of contact for territory sales reps, internal leadership, and wholesale partners.
• Support customer inquiries and deliver a high-quality brand experience.
• Collaborate with product, sales, and e-commerce teams to communicate product value.
• Assist with order fulfillment and coordination across DTC and wholesale channels.
• Partner with operations and warehouse teams to maintain inventory accuracy and reduce discrepancies.
• Help identify and improve processes to support scalability and efficiency.

Skills

Customer focus

Organizational skills

Time management

Multi-tasking

Empathy

Positive attitude

Job description

PAYNTR Golf, based in Portland, Oregon, was founded by two experienced golf footwear specialists and is experiencing rapid growth driven by strong demand. We’re building a brand that blends innovation, performance, and style—and we’re looking for someone to help deliver that experience to every customer and partner.

“Performance Multiplied” isn’t just a tagline—it’s how we operate. Our products are rooted in the biomechanics of the golf swing and designed to meet the real needs of golfers on the course. By combining technical performance with modern design, PAYNTR Golf is emerging as a compelling alternative for passionate golfers.

The Role

We’re looking for a Customer Experience Specialist to support both our direct-to-consumer and wholesale operations. This is a cross-functional role that sits at the center of our customer, sales, and operations teams.

You’ll be responsible for ensuring a seamless and positive experience across all touch points—from online customers to territory sales representatives and wholesale accounts.

What you’ll do:

• Serve as a primary point of contact for territory sales reps, internal leadership, and wholesale partners
• Support customer inquiries and deliver a high-quality brand experience
• Collaborate with product, sales, and e-commerce teams to communicate product value
• Assist with order fulfillment and coordination across DTC and wholesale channels
• Partner with operations and warehouse teams to maintain inventory accuracy and reduce discrepancies
• Help identify and improve processes to support scalability and efficiency

This is a high-impact role with visibility across the organization, ideal for someone who thrives in a fast-growing environment.

Who You Are

You’re customer-focused, highly organized, and energized by working across teams. You take pride in delivering exceptional service and can balance multiple priorities without losing attention to detail.

We’re looking for someone who:

• Communicates clearly and builds strong relationships
• Thrives in a collaborative, team-oriented environment
• Has strong organizational and time management skills
• Can manage multiple priorities in a fast‑paced setting
• Approaches challenges with empathy, positivity, and a solutions mindset

Preferred background:

• Experience in customer success, logistics, hospitality, supply chain, or order fulfillment

Why PAYNTR Golf?

We’re a rapidly growing brand. You’ll have the opportunity to shape processes, contribute to our growth, and be part of a team that values innovation, performance, and authenticity.