Customer Success Specialist

Veridian Management Solutions LLC; Monona (WI); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Job summary

Veridian Homes is seeking a Customer Success Specialist to ensure top-tier customer satisfaction through timely, empathetic service during and after the warranty year. The role emphasizes strong communication and collaboration with homeowners, builders, and trade partners to resolve issues promptly.

Ideal candidates have 2–3 years in customer service and an associate degree or related construction experience, with proficiency in Microsoft Office and related tools.

Qualifications

• Associate degree and/or experience in residential construction preferred.
• 2–3 years of customer service experience.
• Strong interpersonal skills and ability to communicate effectively.

Responsibilities

• Respond to homeowner inquiries within 24 hours via phone, email, or online requests.
• Coordinate with Homeowners, Personal Builders, and Trade Partners for service scheduling and follow-up.
• Research and troubleshoot warranty issues and defects.
• Serve as liaison between Assistant Personal Builders, Personal Builders, Production Managers, and Trade Partners during build, warranty, and post-warranty processes.
• Attend Trade Partner Huddles and internal meetings as required.
• Perform related administrative duties as assigned.

Skills

Customer service

Communication

Empathy

Education

Associate degree

Tools

Microsoft Office

Job description

• Location 6801 S Towne Drive,Monona, WI, 53713,United States

Description

Veridian Homes, an innovative company with an emphasis on smart growth and green built practices, is seeking a customer success specialist who is looking to ensure the highest levels of customer satisfaction through timely and superior service throughout and after the warranty service year. In this role, you must have excellent communication skills, empathy, and a passion for delivering exceptional customer experiences.

Responsibilities include, but are not limited to:

• Research and promptly respond to homeowner inquiries via phone calls, emails, and online requests within twenty-four (24) hours.
• Collaborate with homeowners, Personal Builders, and Trade Partners to schedule and follow-up on services.
• Research and troubleshoot homeowner warranty issues and defects.
• Work directly with and act as a liaison between Assistant Personal Builders, Personal Builders, Production Managers, and Trade Partners throughout the build process, warrant process, and post warranty process.
• Attend Trade Partner Huddles and internal meetings in which all Customer Success Specialists are requested to attend.
• Participate in related administrative or other duties as assigned.

Qualified candidates will have an associate degree and/or experience in residential construction or related field preferred. Additionally, candidates should have 2 to 3 years of customer service experience, demonstrating strong interpersonal skills both within groups and in individual interactions. A solutions-oriented mindset is essential, with the ability to communicate effectively and provide consistent follow-through. Proficiency in Microsoft Office and other related business and communication tools are preferred.

We offer a competitive salary and excellent benefits. If you enjoy a fast-paced work environment that strives for continuous quality improvement,

Veridian Homes/Veridian Management Solutions is an Affirmitive Action and Equal Opportunity Employer.