Customer Success Specialist

Insight Global; Grand Rapids (MI); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Insight Global in Grand Rapids, MI is seeking an MRO Customer Success Agent to support aftermarket repair operations for a leading aviation organization. You will be the primary point of contact for repair status, quotes, and order management while partnering closely with internal technical teams.

The role involves coordinating with repair technicians, maintaining SAP ERP records, and collaborating across product lines to ensure high-quality service throughout the repair cycle.

Qualifikationen

• Experience in a customer support role within an MRO environment.
• Aviation, aerospace, or manufacturing MRO experience preferred.
• Strong written and verbal communication skills.
• Experience with ERP systems, preferably SAP.
• Ability to interpret purchase orders and basic contract requirements.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to collaborate with technical and operational teams.

Aufgaben

• Serve as the primary contact for customer repair inquiries, quotes, and order status updates.
• Coordinate with repair technicians to communicate repair progress and technical information to customers.
• Generate and manage repair quotes while ensuring compliance with contract and purchase order requirements.
• Maintain accurate information within ERP systems, including SAP.
• Support multiple product lines and collaborate with cross-functional teams.
• Resolve customer issues and provide a high level of service throughout the repair process.
• Contribute to process improvements and operational efficiency initiatives.

Kenntnisse

Communication skills

Customer-focused mindset

Problem-solving

Team collaboration

Tools

SAP

Jobbeschreibung

9/80 Work Schedule (Monday - Friday/ Every other Friday off/ 7am to 4pm EST)

We are seeking an MRO Customer Success Agent to support aftermarket repair operations and customer service initiatives for a leading aviation organization. This position serves as the primary point of contact for customers regarding repair status, quotes, and order management while partnering closely with internal technical teams.

Responsibilities:

• Serve as the primary contact for customer repair inquiries, quotes, and order status updates
• Coordinate with repair technicians to communicate repair progress and technical information to customers
• Generate and manage repair quotes while ensuring compliance with contract and purchase order requirements
• Maintain accurate information within ERP systems, including SAP
• Support multiple product lines and collaborate with cross-functional teams
• Resolve customer issues and provide a high level of service throughout the repair process
• Contribute to process improvements and operational efficiency initiatives

Required Qualifications:

• Experience in a customer support role within an MRO (Maintenance, Repair & Overhaul) environment
• Aviation, aerospace, or manufacturing MRO experience preferred
• Strong written and verbal communication skills
• Experience working with ERP systems, preferably SAP
• Ability to interpret purchase orders and basic contract requirements
• Strong problem-solving skills and a customer-focused mindset
• Ability to collaborate effectively with technical and operational teams

Preferred Qualifications:

• Avionics aftermarket support experience
• SAP experience