Customer Success Specialist

Entertainment Partners Inc; Flagstaff (AZ); On-site; USD 76,000 - 108,000; Full time

Benefits offered by this job

Generous benefits

Mentorship

Family-friendly schedules

Job summary

Social Solutions Corp in Flagstaff, AZ is seeking a Customer Success Specialist who values emotional intelligence and SLA mastery. You will own renewals timelines, map buyer pain to the pitch deck, and translate complaint dashboards into actionable insights for the sales team.

The role emphasizes collaboration, mentorship, and a culture with generous benefits and family‑friendly schedules. Join a high-energy team that reviews every resume as it lands.

Qualifications

• Solid foundation in QA Monitoring.
• Experience with adaptability workflows and tooling.
• Attention to detail and ability to spot issues that others miss.

Responsibilities

• Map buyer pain to Social Solutions Corp's pitch deck, slide by slide.
• Own renewals timeline to prevent slippage in Flagstaff.
• Translate Complaint Handling dashboards into stories used by the sales floor.
• Tune ad creative to reduce cost-per-lead.
• Qualify opportunities to focus mid-level team on real money.

Skills

Emotional Intelligence

QA Monitoring

SLA Management

Adaptability

Live Chat Support

Tools

Live Chat Tools

Job description

The Flagstaff market is crowded; Social Solutions Corp's next Customer Success Specialist wins by being remembered, not just heard. This position rewards Emotional Intelligence and SLA Management mastery with $76,000 - $108,000, team collaboration, and ownership of what you ship.

Key Responsibilities

• Map buyer pain to Social Solutions Corp's pitch deck, slide by slide
• Keep Flagstaff renewals from slipping by owning the timeline
• Translate Complaint Handling dashboards into stories the sales floor actually uses
• Tune the ad creative until the sales marketing cost-per-lead drops
• Qualify hard, so the mid-level team only chases real money

What You'll Bring

• A solid foundation in QA Monitoring, refined over 3+ years
• Hands-on experience with modern Adaptability workflows and tooling
• A teammate's instinct to unblock others before yourself
• Familiarity with Live Chat Support and related tools or frameworks
• The kind of attention to detail that catches what spell-check misses

Social Solutions Corp grew out of a Flagstaff, AZ research lab and never lost its high-energy, question-everything approach to Live Chat Support. Feedback flows in every direction at Social Solutions Corp, from the newest hire to the people signing the $76,000 - $108,000 checks.

What sits behind the $76,000 - $108,000 offer is a Social Solutions Corp culture built on real mentorship, generous benefits, and schedules that bend toward family.

As of right now, Social Solutions Corp is still reading every resume that lands here.