Customer Support Specialist

Entertainment Partners Inc; Las Cruces (NM); On-site; USD 39,000 - 63,000; Full time

Job summary

Strategic Advisory Group in Las Cruces, NM is seeking a junior Customer Support Specialist who can move metrics and deliver tangible results. Bring 1 year of experience and a compensation range of $39,000–$63,000, with a runway that supports growth and mentorship.

You will coordinate campaigns with agencies, use Gorgias and Time Management to scale efforts, and blend Salesforce Service Cloud insights with intuition to identify hot leads and reduce churn.

Qualifications

• Strong time-management skills and a bias toward action.
• Proven follow-through, measured in shipped things.
• Question what would change your mind before debating.
• Excellent written and verbal communication skills.
• Reliability to let a manager step back.

Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Use Time Management and Gorgias tools to automate and scale outbound efforts
• Pair Salesforce Service Cloud insight with gut feel to rank the hottest leads
• Spot which Las Cruces accounts are about to churn and win them back
• Brief the Customer Support Specialist team on what's working in this week's market
• Keep the CRM honest so forecasts at Strategic Advisory Group mean something
• Line up the flexible sponsorships that put Strategic Advisory Group in front of buyers

Skills

Time management

Follow-through

Ask what would change your mind

Communication

Reliability

Tools

Gorgias

Salesforce Service Cloud

Job description

This is a junior opportunity for a Customer Support Specialist who knows how to move metrics, not just manage them. Bring 1 years to this NM Customer Support Specialist job and Strategic Advisory Group answers with $39,000 - $63,000 and a runway that keeps unrolling.

Key Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Use Time Management and Gorgias tools to automate and scale outbound efforts
• Pair Salesforce Service Cloud insight with gut feel to rank the hottest leads
• Spot which Las Cruces accounts are about to churn and win them back
• Brief the Customer Support Specialist team on what's working in this week's market
• Keep the CRM honest so forecasts at Strategic Advisory Group mean something
• Line up the flexible sponsorships that put Strategic Advisory Group in front of buyers

What You'll Bring

• Strong time-management skills and a bias toward action
• Proven follow-through, measured in shipped things rather than good intentions
• The instinct to ask "what would change your mind?" before debating
• Excellent written and verbal communication skills
• The reliability that lets a manager stop checking in

The whole point of Strategic Advisory Group is to make People Management dependable, and that hands-dirty mission has anchored it in Las Cruces from day one. We hire candidly-kind people, get out of their way, and let the Phone Etiquette results speak.

We do not just dangle $39,000 - $63,000; we back it with mentorship, a real benefits suite, and schedules that bend around Las Cruces, NM living.

Right now Strategic Advisory Group is mid-search, and the Customer Support Specialist chair is yours to claim.

We review every application carefully, so don't wait to submit yours.