Customer Success Scientist

ATUM; Newark (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Free daily catered lunch

Comprehensive health benefits

PTO

401(k) with Safe Harbor

Job summary

ATUM, a leader in cell line development, gene synthesis, and protein engineering, seeks a Customer Success Scientist in Newark, CA. You will bridge clients with commercial and scientific teams, guiding them from inquiries and quotes to project completion.

Responsibilities include technical quoting, order management, and SME support for gene synthesis and protein production platforms. You will collaborate with BD, manage CRM records, and track project milestones to ensure timely delivery.

Qualifications

• Bachelor’s degree in life science, bioengineering, bioinformatics, or related field.
• 2+ years in life science sales, customer success, or technical support ( pharma/biotech services preferred).
• Or 2+ years in technical project management or cross-functional project leadership.

Responsibilities

• Technical Quoting & Order Management: determine optimal gene synthesis/protein expression solutions and create quotation offers and order records.
• Order Fulfillment: manage order entry and provide proactive status updates, ensuring adherence to agreements.
• Technical Support: SME for Gene Synthesis/Protein Production projects and consultative sessions for accounts.
• Business Development Collaboration: support discussions, execute sales strategies, and help hit revenue targets.
• CRM Management: maintain accurate records of interactions, notes, and opportunities in CRM systems.
• Cross-Functional Coordination: ensure milestones are defined, tracked, and met.
• Technical Reporting: track status and report updates to stakeholders.

Skills

Molecular biology

HubSpot CRM

LIMS

Excel

Project management tools

Strong communication

Attention to detail

Education

Bachelor's degree in life science

Tools

HubSpot

LIMS

Excel

Job description

ATUM is a leader in cell line development, gene synthesis, and protein engineering. We are seeking a highly motivated, Customer Success Scientist to join our team.

Job Summary

As a Customer Success Scientist, you will serve as the crucial linchpin connecting our clients with our internal commercial and scientific operations. Leveraging your technical expertise, you will champion a seamless, end-to-end customer experience—guiding clients from their initial technical inquiries and precise quoting through to successful project fulfillment.

Responsibilities

• Technical Quoting & Order Management: Gather and verify customer requirements to accurately determine the optimal gene synthesis or protein expression solutions for their specific research needs. Design and create accurate quotation offers and sales order records utilizing internal systems.
• Order Fulfillment: Manage order entry and collate information across multiple applications to provide proactive order status updates. Ensure order acceptance and fulfillment processes strictly adhere to commercial agreements.
• Technical Support: Act as the subject matter expert (SME) for Gene Synthesis and Protein Production projects (including platforms like lightningHEK, Lock-In, and discoCHO) to respond to customer inquiries. Plan and facilitate consultative sessions for assigned accounts.
• Business Development Collaboration: Work closely with the technical Business Development (BD) teams to support customer discussions, execute sales strategies, and help achieve quarterly and annual revenue targets.
• CRM Management: Maintain highly accurate records of customer interactions, detailed notes, and sales opportunities within LIMS and HubSpot (or current CRM).
• Cross-Functional Coordination: Ensure project milestones are defined, tracked, and met on time.
• Technical Reporting: Track and report on status with updates to internal and external stakeholders.

Qualifications

• Education: Bachelor’s degree in a life science (biology, biochemistry, chemistry), Bioengineering, Bioinformatics, or a closely related field.

Industry Experience

• 2+ years of experience in life science sales, customer success, or technical support (pharma or biotech services field preferred).
• OR 2+ years of experience in technical project management, bioinformatics engineering, or leading cross‑functional projects.
• Bonus: Previous experience in a customer‑facing field sales role is strongly preferred.

Technical Skills

• Experience in Molecular Biology. Anunderstanding of the basics of molecular cloning, bacterial and mammalian cell growth, protein expression, and antibody structure and function is highly desired for this position.
• Proficiency with LIMS, HubSpot (or a similar CRM), Excel, and aptitude for mastering quotation/order management software.
• Working knowledge of project management tools.

Core Competencies

• Demonstrated ability to consistently manage multiple priorities, balancing external customer demands with internal engineering deadlines.
• High attention to detail and exceptional organizational capabilities.
• Ability to communicate effectively (strong oral and written skills) with both internal technical stakeholders (engineers/scientists) and external customers.
• Demonstrated ability to maintain a high standard of courtesy, cooperation, and professionalism in all interactions with teammates and clients.

Why ATUM?

• Innovative Environment: Be at the forefront of the next-gen biotech revolution in Quantitative Biology.
• Culture of Excellence: Enjoy a collaborative, hands‑on atmosphere with mentorship and rapid professional growth opportunities.
• Perks & Benefits: Free daily catered lunch, comprehensive health benefits, PTO, and a 401(k) with a Safe Harbor plan.
• Compensation Range: $110,000 – $140,000 base salary (commensurate with experience).