Customer Success & Scheduling Specialist

Urbanexpro; Fort Worth (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO 3 weeks

Holidays 10

Birthday off

Employee development

Team environment

Job summary

Urbanex is seeking a Customer Relations Specialist in-office at our Fort Worth branch. You’ll be the first point of contact for customers, addressing concerns, educating on services, and ensuring a positive experience while supporting branch success.

You’ll manage calls and inquiries, schedule appointments, process payments through our CRM, and collaborate with managers and technicians. A proactive, honest, professional self-starter thrives in our fast-paced, team-oriented culture.

Qualifications

• Strong customer service skills with a passion for helping others.
• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.
• Exceptional organizational skills and the ability to manage multiple tasks simultaneously, demonstrating strong time management and prioritization skills.
• Solid problem-solving abilities and a knack for finding creative solutions to customer challenges.
• A team player mentality with a willingness to collaborate and support colleagues in a fast-paced environment.
• Self-starter with the ability to work autonomously and take initiative.
• Adaptability and a willingness to learn new systems and processes.
• A positive attitude, strong work ethic, and a desire to contribute to a growing company.
• Proficiency in basic computer skills, including data entry and Microsoft Office Suite.

Responsibilities

• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, ensuring efficient routing and technician availability.
• Process customer payments accurately and securely, maintaining detailed records in our CRM system.
• Respond promptly and professionally to customer inquiries via phone, email, and SMS.
• Proactively follow up with customers to ensure their satisfaction and address any concerns.
• Educate customers about Urbanex's services, the importance of ongoing pest control maintenance, and any available promotions.
• Collaborate with branch managers and technicians to coordinate service routes and resolve customer issues efficiently.
• Handle customer retention tasks, including addressing concerns that might lead to cancellations and proactively rescheduling appointments.
• Provide feedback to branch managers on customer trends and issues to help improve service delivery and identify areas for growth.
• Assist branch managers with various tasks and projects as needed, demonstrating flexibility and a willingness to support the team.
• Maintain accurate and up-to-date customer records in our CRM system.

Skills

Customer service

Communication

Organization

Problem solving

Team player

Autonomy

Adaptability

Positive attitude

Computer skills

Tools

FieldRoutes CRM

Voice for Pest

Job description

Urbanex is seeking a Customer Relations Specialist in-office at our Fort Worth branch. You’ll be the first point of contact for customers, addressing concerns, educating on services, and ensuring a positive experience while supporting branch success.

You’ll manage calls and inquiries, schedule appointments, process payments through our CRM, and collaborate with managers and technicians. A proactive, honest, professional self-starter thrives in our fast-paced, team-oriented culture.