Customer Success & Sales Support Specialist

KELTEC Technolab Inc.

Hudson, Northern (OH, KY)

Hybrid

USD 36,000 - 48,000

Full time

8 days ago

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Benefits offered by this job

Medical

Dental

Vision

PTO

401k matching

Job summary

KELTEC Technolab Inc. is seeking a Customer Service Representative in Hudson, OH. The role focuses on delivering exceptional service via phone, email, and virtual channels, processing orders, and resolving issues with a proactive approach.

The candidate will support sales, translate materials as needed, and collaborate with production and shipping teams to ensure timely delivery. The position requires a Bachelor's degree in a related field and experience in customer service, preferably in

Qualifications

Bachelor's degree in Business, Sales, Marketing, Communications, or related field.
Experience in customer service, preferably in manufacturing or industrial setting.
Strong interpersonal and communication skills; professional handling of difficult situations.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Attention to detail and ability to work independently and in a team.

Responsibilities

Provide exceptional customer service via phone, email, and virtual interactions.
Process customer orders, returns, and inquiries with accurate documentation.
Resolve issues and escalate concerns as needed.
Collaborate with production, shipping, and sales to ensure timely order fulfillment.
Maintain accurate records of customer interactions and transactions.
Assist in translating documents and procedures for non-English-speaking customers and employees.
Support sales with account management, order tracking, and follow-ups.
Stay informed on product knowledge and updates.