Customer Success & Sales Enablement Specialist

KELTEC; Hudson (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO

401k matching

Job summary

KELTEC in Hudson, OH seeks a Customer Service Representative to provide exceptional support via phone, email, and virtual channels, process orders, and coordinate with production, shipping, and sales for timely delivery.

A Bachelor’s in Business or related field and experience in manufacturing are required, along with strong communication and MS Office skills; Spanish is a plus. Core hours are 8:00 am–5:00 pm, with occasional after-hours work.

Qualifications

• Bachelor’s degree in Business or related field.
• Experience in customer service, preferably in manufacturing.
• Proficiency with Microsoft Office Suite and communication skills.

Responsibilities

• Provide exceptional customer service via phone, email, and virtual channels.
• Process orders, returns, and inquiries with accuracy.
• Collaborate with production, shipping, and sales for timely delivery.
• Maintain detailed records of interactions and transactions.
• Assist in translating documents for non-English-speaking customers.

Skills

Customer service

Communication skills

MS Office

Bilingual Spanish

Education

Bachelor’s degree in Business or related field

Tools

HubSpot CRM

Job description

KELTEC in Hudson, OH seeks a Customer Service Representative to provide exceptional support via phone, email, and virtual channels, process orders, and coordinate with production, shipping, and sales for timely delivery.

A Bachelor’s in Business or related field and experience in manufacturing are required, along with strong communication and MS Office skills; Spanish is a plus. Core hours are 8:00 am–5:00 pm, with occasional after-hours work.