Customer Success & Sales Account Executive

Biab; Northern (KY); Hybrid; USD 60,000 - 110,000; Full time

Job summary

Biab seeks a Customer Success & Sales Account Executive to grow our SaaS operations platform. You will drive new business by closing accounts and ensure long-term retention by onboarding customers and guiding them through the software.

You will work with small businesses and contractors across multiple industries to expand the platform’s reach. This commission-based role rewards performance with tiers paid on collected subscription revenue.

Qualifications

• SaaS sales: 1–3 years in software sales or closely related roles.
• Background in customer success, account management, or technical support.
• Ability to learn complex business operations software and explain it simply.
• Strong verbal and written communication for client presentations and conflict resolution.
• Resourceful problem solver when handling complaints and technical issues.

Responsibilities

• Drive new sales: prospect, pitch, and close new business accounts against revenue targets.
• Onboard clients: guide new customers through setup and featured usage.
• Support clientele: act as the main point of contact and resolve client issues quickly.
• Train users: run live demonstrations to help clients run daily operations on the platform.
• Retain accounts: build relationships to reduce churn and identify upsell opportunities.

Skills

SaaS sales

Customer support

Product literacy

Communication

Problem solving

HubSpot or Salesforce

Trades familiarity

Tools

HubSpot

Salesforce

Job description

Customer Success & Sales Account Executive

We are looking for a Customer Success & Account Executive to grow and support our SaaS business operations platform. You will drive growth by closing new accounts and ensure long-term retention by onboarding the customers you sell. In this role you walk clients through the software and resolve their day-to-day issues the person who closes the account is the person who makes it succeed.

Who you are selling to

Small businesses and contractors across our eleven target industries: General Contractor, HVAC, Plumbing, Electrical, Solar Installer, Roofing, Landscaping, Pest Control, Cleaning Services, Property Management, Direct Marketing / Sales Org.

Compensation

This role is commission-based, paid on collected subscription revenue with tiers that increase as you close more accounts in a quarter. Full commission terms are provided during the process.

Key Responsibilities

Drive new sales: prospect, pitch, and close new business accounts against revenue targets.

Onboard clients: guide new customers through setup and walk them through the features they will actually use.

Support clientele: act as the main point of contact and resolve client issues quickly.

Train users: run live demonstrations that help clients run their daily operations on the platform.

Retain accounts: build the relationships that reduce churn, and find genuine upsell opportunities.

Required Skills

SaaS sales: 1–3 years selling software-as-a-service platforms.

Customer support: background in customer success, account management, or technical support.

Product literacy: able to learn complex business operations software and explain it simply.

Communication: strong verbal and written skills for client presentations and conflict resolution.

Problem solving: resourceful when handling complaints and technical issues.

Preferred

Experience with CRM tools such as HubSpot or Salesforce.

Prior experience supporting a business operations or productivity tool.

Familiarity with the trades you will be talking to contractors all day.

** Position open to US applicants only **