Account Manager

360 Synergy; Southampton Township (PA); Hybrid; USD 65,000 - 100,000; Full time

Job summary

360 Synergy, a software provider for contractors, is hiring an Account Manager who will be the face of the company for contractor customers. You’ll run live demos to turn prospects into paying users and own the post-sale relationship—onboarding, adoption, and revenue growth.

This hybrid sales + customer success role requires comfort with software demos, strong communication, and a track record of meeting quotas.

Qualifications

• 2–5 years in a customer-facing SaaS role or similar
• Experience demoing software live
• Strong written and verbal communication skills
• Track record of meeting quota or retention/expansion goals
• Self-starter capable of working remotely
• Tech-savvy and quick to learn new software

Responsibilities

• Run product demos for contractor prospects, tailoring the pitch to their trade, size and pain points
• Convert demos into signed customers and hit a monthly new-account quota
• Onboard new accounts: kickoff calls, training, data migration coordination, adoption checks through 90 days
• Own a book of business as the primary contact for questions, escalations and renewals
• Monitor account health (usage, logins, support tickets) and intervene to prevent churn
• Identify expansion opportunities and close them
• Gather product feedback from the field and relay it to product/engineering

Skills

Customer-facing

Demo software

Quota attainment

Communication

Remote work

Tech-savvy

HubSpot

Salesforce

Tools

HubSpot

Salesforce

Job description

360 Synergy provides software built for contractors. We help our customers run more profitable, organized businesses, and we're growing our team to serve them better.

The role

As an Account Manager, you are the face of 360 Synergy for our contractor customers. You'll run live demos that turn prospects into paying users, then own those relationships post-sale — onboarding new accounts, driving adoption, solving problems, and expanding usage over time. This is a hybrid sales + customer success role: you're equal parts product expert, trusted advisor, and revenue driver.

You'll succeed here if you genuinely enjoy talking to contractors, can translate software features into operational wins for a busy field business, and you treat every account like it's your own paycheck on the line — because it kind of is.

Compensation: Salary-65K start plus commissions, easy 100k plus in the first year.

What you'll do

• Run product demos for inbound and outbound contractor prospects, customizing the pitch to their trade, size, and pain points
• Convert demos into signed customers and hit a monthly new-account quota
• Onboard new accounts: kickoff calls, training sessions, data migration coordination, and adoption check-ins through the first 90 days
• Own a book of business — be the primary point of contact for your accounts on questions, escalations, and renewals
• Proactively monitor account health (usage, logins, support tickets) and intervene before churn risk becomes churn
• Identify expansion opportunities (additional seats, modules, locations) and close them
• Collect product feedback from the field and feed it back to product/engineering with context

What we’re looking for

• 2–5 years in a customer-facing SaaS role — Account Management, Customer Success, SDR/AE, or Sales Engineering
• Experience demoing software live, ideally to non-technical buyers
• Strong written and verbal communication; comfortable on video calls all day
• Track record of hitting quota or measurable retention/expansion goals
• Self-starter who can run a remote desk without daily babysitting
• Tech-savvy: quick to learn new software and explain it simply

Nice to have:

• Background in or selling to the trades (HVAC, plumbing, electrical, roofing, landscaping, etc.)
• Experience with field service management, contractor CRMs, or ServiceTitan / Housecall Pro / Jobber-type tools
• Familiarity with HubSpot, Salesforce, or similar CRMs