Customer Success & Retention Specialist - Flexible Schedule

Hanna Drane - State Farm Agent; Evans City (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Job summary

Hanna Drane - State Farm Agent in Evans City, Pennsylvania is looking for a Customer Relations Representative to enhance customer experiences and support agency growth. If you have strong communication skills and enjoy problem-solving in a dynamic environment, this role may be right for you.

You will be responsible for managing inquiries, maintaining customer records, and coordinating customer retention strategies, all while contributing to a collaborative team culture. Join us for a chance to grow your career with internal opportunities!

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Hanna Drane - State Farm Agent in Evans City, Pennsylvania is looking for a Customer Relations Representative to enhance customer experiences and support agency growth. If you have strong communication skills and enjoy problem-solving in a dynamic environment, this role may be right for you.

You will be responsible for managing inquiries, maintaining customer records, and coordinating customer retention strategies, all while contributing to a collaborative team culture. Join us for a chance to grow your career with internal opportunities!