Customer Success Representative I

TCWGlobal; Los Angeles (CA); Remote; USD 60,000 - 80,000; Part time

Job summary

A dynamic and community-driven brand, TCWGlobal is seeking a part-time Customer Success Representative for a 17-week remote assignment. The role involves engaging positively with customers, solving issues, and managing orders across various platforms. Ideal candidates will possess 1-2 years of customer service experience and strong communication skills, thriving in a fast-paced environment.

Qualifications

• 1-2 years of experience in customer service or a similar role.
• Strong communication and problem-solving skills.
• Proactive mindset and solid critical thinking.

Responsibilities

• Respond to customers via email with personality and accuracy.
• Manage orders, returns, and refunds through Shopify.
• Partner with internal teams to troubleshoot and resolve issues.

Skills

Communication

Problem Solving

Critical Thinking

Task Management

Tools

Shopify

Excel

ZenDesk

Job description

Customer Success Representative – $20/hr | Part-Time | 17-Week Assignment (Remote, PST Hours)

Are you the type of person who thrives on making someone’s day—and has the personality to turn first-time customers into loyal fans? We’re looking for a part-time Customer Success Representative to jump into a fast-moving, irreverent, and community-driven brand environment. You’ll be the voice behind the inbox—resolving issues, answering questions, and representing the brand with style, humor, and heart.

This is not your typical customer service role. We talk like real humans, solve real problems, and keep things light without sacrificing professionalism. If you’re ready to be the face (well, voice) of a bold, high-energy brand—this one’s for you.

Details

• Payrate: $20/hour
• Duration: 17-week assignment
• Hours: 12–20 hours/week | Sunday–Thursday | 4 hours/day
• Start Date: June 30, 2025
• Location: Remote (PST hours); LA-based preferred
  
  

What You’ll Do

• Respond to customers via email with personality and accuracy
• Manage orders, returns, and refunds through Shopify
• Partner with internal teams to troubleshoot and resolve issues
• Input and update customer and order info across various systems
• Coordinate special shipments for events, influencers, and wholesale partners
  
  

What You Bring

• 1–2 years of experience in customer service or a similar role
• Strong communication and problem-solving skills
• Ability to juggle tasks and work independently
• A proactive mindset and solid critical thinking
• Weekend availability and comfort working PST hours
  
  

Bonus Points If You Have

• Experience with Shopify, Excel, Amazon Seller Central, Gorgias, or ZenDesk
• Startup or DTC brand experience
• A passion for people, storytelling, and building community
  
  

Bring your curiosity, empathy, and energy—we’ll supply the fast pace, purpose, and (figurative) cape. Apply now to become our next Customer Experience Hero.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.