Core Customer Success Manager EMEA

Remote; United States; Remote; USD 38,000 - 86,000; Full time

Job summary

Remote is seeking a Core Customer Success Manager to ensure customer retention and satisfaction across teams globally. In this fully remote role, you'll build customer relationships and address their needs through effective problem-solving. If you are passionate about customer success and have a proven track record in enhancing client experiences, we want you to be part of our team.

Benefits

Local in-person social events budget

Qualifications

• Strong expertise in customer lifecycle management.
• Proven track record in growing customer accounts.
• Experience managing onboarding projects.

Responsibilities

• Ensure continuity of care and customer retention.
• Collaborate with Sales on customer expectations.
• Monitor customer health to prevent churn.

Skills

Customer retention

Churn mitigation

Problem-solving

Attention to detail

Client needs assessment

Job description

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

As a Core Customer Success Manager - Special Assignments, you'll be collaborating with the Core Customer Success team to ensure continuity of care and customer retention for their books of business. You will be a trusted advisor and advocate for our customers, building relationships, engaging in creative problem solving, and collaborating with Sales to identify potential expansion opportunities. You will maintain a rotating book of business based on coverage and workload requirements, as well as engaging in any special projects that require Customer Success Manager input, to advocate for customer needs.

What you bring

A strong expertise in the customer lifecycle, with particular emphasis on the customer retention, churn mitigation, and business reviews

Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions.

Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients.

Excellent attention to detail

A strong passion for problem-solving and executing strategies across a wide variety

of technical scenarios and customer verticals.

Deep understanding of the different stakeholders in a company and how to address

them in writing, speaking, and presenting.

Excellent adaptability, with the ability to take over and confidently manage a wide

variety of customer needs and projects at any given time.

Fluent written and spoken English, with well-structured communication skills.

Key Responsibilities

Work in partnership with Customer Success peers to seamlessly ensure business continuity on a rotating basis.

Use Remote’s internal tools to flag and document customer updates in detail.

Collaborate with Sales on customer expectations.

Identify and leverage upselling and cross-selling opportunities.

Share customer feedback to improve team processes.

Act as a trusted advisor on product functionality.

Educate and train customers on product use.

Monitor customer health to prevent churn and manage escalations.

Provide Customer Success input on special projects as required.

Practicals

• You'll report to: Manager of Core Customer Success
• Team: Core Customer Success
• Location: EMEA
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $ 38,200 to $ 85,950 . Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is

$38,200 — $85,950 USD

Our full benefits & perks are explained in our handbook at remote.com/r/benefits . As a global company, each country works differently, but some benefits/perks are for all Remoters:

• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async .

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

• Please fill out the form below and upload your CV with a PDF format.
• We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
• If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here .

Please note we accept applications on an ongoing basis.

About the company

Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams.

Notice

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