CUSTOMER SUCCESS REPRESENTATIVE (FULL-TIME ENTRY-LEVEL OPPORTUNITY)

Fagor Automation; Rolling Meadows (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Fagor Automation in Rolling Meadows, IL is seeking a Customer Success Representative to serve as the primary contact for incoming calls and emails, handling order and shipment tracking, quotes, and RMAs. You will work with SAP and CRM systems and coordinate with Service, Sales, and Shipping teams while gaining hands-on training in customer service and service operations.

This full-time role offers growth within an international organization, with pay of $18.00–$22.00 per hour depending on

Qualifications

• Experience in customer service or service operations.
• Familiarity with SAP and CRM systems is preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Serve as a primary point of contact for incoming customer calls and emails.
• Provide customers with order and shipment tracking updates.
• Create and process service quotes and RMAs within company systems.
• Route inquiries outside of scope to the appropriate team member or department.
• Maintain accurate records of interactions, quotes, and RMAs in SAP and CRM tools.
• Coordinate with Service, Sales, and Shipping teams to resolve inquiries promptly.
• Provide general administrative support to the Service department.
• Receive hands-on training in customer service and service administration processes.

Skills

Customer service

Communication

Order tracking

Multi-team coordination

Problem solving

Tools

SAP ERP

CRM software

Job description

POSITION SUMMARY

The Customer Success Representative serves as a primary point of contact for incoming customer calls and emails, providing order and shipment tracking updates, creating service quotes and Return Merchandise Authorizations (RMAs) within company systems, and routing more complex inquiries to the appropriate team member or department. This role offers hands‑on experience in customer service and service administration and is ideal for a candidate looking to build a career in customer service, service operations, or business administration.

KEY RESPONSIBILITIES

• Serve as a primary point of contact for incoming customer calls and emails, providing timely, professional responses.
• Provide customers with order and shipment tracking updates.
• Create and process service quotes and Return Merchandise Authorizations (RMAs) within company systems.
• Route inquiries outside of scope to the appropriate team member or department for resolution.
• Maintain accurate records of customer interactions, quotes, and RMAs within company systems, including SAP and CRM tools.
• Coordinate with the Service, Sales, and Shipping teams to help ensure customer inquiries are resolved promptly.
• Provide general administrative support to the Service department as needed.
• Receive hands‑on training in customer service and service administration processes while working alongside experienced team members.

SCHEDULE

• Full‑time position (approximately 40 hours per week).
• Monday through Friday, standard business hours.

COMPENSATION

$18.00–$22.00 per hour, commensurate with experience.

WHAT YOU WILL GAIN

• Hands‑on experience in customer service and service administration.
• Exposure to service operations, quoting, and RMA processes within an internationalorganization.
• Mentorship from experienced professionals.
• Development of skills in customer service, communication, and business administration.
• Opportunity for future growth within the organization