Customer Success Representative

Tempus; Texas; A distancia; USD 48.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentive compensation

RSUs

Medical benefits

Career development opportunities

Descripción de la vacante

Tempus is seeking a Customer Success Representative to support partner labs, manage sample and document requests, and coordinate shipping.

You will collaborate with CS, Sales, and Lab teams to meet retention goals and ensure timely turnarounds, while building strong relationships with lab staff and internal stakeholders. Strong communication and organizational skills are essential for success.

Formación

• 4 year college degree in Biological Sciences or similar, preferred.
• Exceptional customer service skills and strong interpersonal skills.
• Ability to communicate effectively with patients by telephone and email.
• Highly organized with superb attention to detail and ability to complete tasks with a high degree of accuracy.
• Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
• Proven ability to learn new skills quickly and adapt to new processes smoothly.
• General office equipment and software knowledge and computer proficiency.

Responsabilidades

• Communicate directly with partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
• Work cross-functionally with CS, Sales, Lab to meet/exceed goals related to customer retention and turnaround time.
• Build and maintain effective relationships with laboratory employees, sales representatives, and internal stakeholders to create trust.
• Use proactive problem-solving skills to create and offer solutions to customers of varying complexity.
• Maintain frequent contact with sales and other externally-facing teams to align customer engagement efforts and provide updates to internal teams.
• Respond to inquiries by phone, email, and in person quickly and professionally.
• Identify and assess customer needs to achieve satisfaction.

Conocimientos

Customer service

Interpersonal skills

Effective communication

Organization

Independence

Problem solving

Computer proficiency

Educación

Bachelor’s degree in Biological Sciences

Herramientas

Office software

Descripción del empleo

Customer Success Representative# Careers## Customer Success RepresentativeApply: Remote - Texas: Full time: Posted Today: JR202601106**Passionate about precision medicine and advancing the healthcare industry?**Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.**Responsibilities:**Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving.Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time.Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders.Use proactive problem-solving skills to create and offer solutions to customers of varying complexity.Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc.Respond to inquiries by phone, email, and in person quickly and professionally.Identify and assess customer needs to achieve satisfaction. **Qualifications:**4 year college degree in Biological Sciences or similar, preferred.Exceptional customer service skills and strong interpersonal skills.Ability to communicate effectively with patients by telephone and email.Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.Proven ability to learn new skills quickly and adapt to new processes smoothly.General office equipment and software knowledge and computer proficiency.CHI: $48,000-$55,000 The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.