Customer Success Representative

Tempus; Chicago (IL); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Benefits

Job summary

Tempus in Chicago is seeking a Customer Success Representative to support partner labs, manage sample and document requests, and coordinate shipping and receiving. You will collaborate with CS, Sales, and Lab teams to ensure customer satisfaction, respond quickly to inquiries by phone, email, and in person, and help drive retention and timely turnaround.

The role demands strong communication skills, high organization, and the ability to work independently as well as within a team, in a

Qualifications

• 4 year college degree in Biological Sciences or similar, preferred.
• Exceptional customer service skills and strong interpersonal skills.
• Ability to communicate effectively with patients by telephone and email.
• Highly organized with superb attention to detail and ability to complete tasks with a high degree of accuracy.
• Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
• Proven ability to learn new skills quickly and adapt to new processes smoothly.

Responsibilities

• Communicate with partner labs to manage sample and document requests.
• Triage order issues and coordinate shipping/receiving.
• Build cross-functional relationships with CS, Sales, Lab.
• Respond to inquiries by phone, email, and in person quickly and professionally.
• Identify and assess customer needs to achieve satisfaction.
• Maintain regular contact with sales and other external teams to align CS efforts.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Teamwork

Multitasking

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Email management

Job description

Customer Success Representative# Careers## Customer Success RepresentativeApply: Chicago: Full time: Posted Today: JR202601102**Passionate about precision medicine and advancing the healthcare industry?**Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.**Responsibilities:**Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving.Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time.Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders.Use proactive problem-solving skills to create and offer solutions to customers of varying complexity.Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc.Respond to inquiries by phone, email, and in person quickly and professionally.Identify and assess customer needs to achieve satisfaction. **Qualifications:**4 year college degree in Biological Sciences or similar, preferred.Exceptional customer service skills and strong interpersonal skills.Ability to communicate effectively with patients by telephone and email.Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.Proven ability to learn new skills quickly and adapt to new processes smoothly.General office equipment and software knowledge and computer proficiency.$53,000 The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.### About UsTempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics.We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives.### Why Work Here?We’re looking for people who can change the world.Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.