Customer Success Representative

Tempus AI, Inc.; Texas; Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Benefits package

Job summary

Tempus AI, Inc. in Texas seeks a customer-focused professional to manage sample and document requests from partner labs, triage issues, and coordinate shipping and receiving. You will collaborate with Customer Success, Sales, and Lab teams to meet retention goals and improve turnaround times.

You will build trusted relationships with lab staff, sales representatives, and internal teams, using proactive problem solving to address customer needs with empathy and efficiency.

Qualifications

• 4 year college degree in Biological Sciences or similar, preferred.
• Exceptional customer service skills and strong interpersonal skills.
• Ability to communicate effectively with patients by telephone and email.
• Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.

Responsibilities

• Communicate directly with partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
• Work cross-functionally with Customer Success, Sales, Lab to meet/exceed goals related to customer retention and turnaround time.
• Build and maintain relationships with laboratory employees, sales representatives, and internal stakeholders to create trust.
• Use proactive problem‑solving to offer solutions to customers of varying complexity.
• Maintain frequent contact with sales and other externally-facing teams to align customer engagement efforts.
• Respond to inquiries by phone, email, and in person promptly and professionally.
• Identify and assess customer needs to achieve satisfaction.

Skills

Customer service

Interpersonal skills

Communication

Organization

Attention to detail

Education

Bachelor’s degree in Biological Sciences or similar

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way.

Tempus's proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities

Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving. Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time. Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders. Use proactive problem-solving skills to create and offer solutions to customers of varying complexity. Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc. Respond to inquiries by phone, email, and in person quickly and professionally. Identify and assess customer needs to achieve satisfaction.

Qualifications

4 year college degree in Biological Sciences or similar, preferred. Exceptional customer service skills and strong interpersonal skills. Ability to communicate effectively with patients by telephone and email. Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner. Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy. Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks. Proven ability to learn new skills quickly and adapt to new processes smoothly. General office equipment and software knowledge and computer proficiency.

CHI: $48,000-$55,000 The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience.

• Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics.

We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives. We’re looking for people who can change the world. Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.