Customer Success Representative

Arrow Electronics; Marlborough (MA); Hybrid; USD 30,307 - 37,195; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Paid Time Off

Growth Opportunities

On-site Gym and Lockers

Job summary

Arrow Electronics, Denver-based, is hiring a Customer Success Representative to manage accounts, onboard customers, and drive retention and renewal growth. You’ll work to exceed renewal targets and coordinate with Sales, Marketing, Channel, and Technical teams to share market insights.

Join a hybrid work model with on-site days at Panorama Office and remote work The role emphasizes customer satisfaction, upsell opportunities, and quarterly business reviews with clients in renewal year.

Qualifications

• Incumbent has limited level of discretion to vary from established procedures; works under general supervision.
• Incumbent has high level of discretion to vary from established procedures; works under broad supervision.
• Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Responsibilities

• Manages accounts to ensure positive customer experience and revenue growth within accounts; onboarding and ongoing training to increase retention and uncover upsells.
• Meets/exceeds renewal targets; tracks at-risk, non-renewal, pending, and lost renewals including reasons for cancellation.
• Understands all product offerings, subscription and renewal licensing models; supports assigned client base and responds to inquiries with timely follow-ups.
• Collaborates with Sales, Marketing, Channel, and Technical teams to share and build global market intelligence including customer, market trends, supply and demand.
• Conducts quarterly business reviews with at least 75% of accounts in renewal year; travel required less than 25% of the time.

Education

Bachelor's degree

Job description

Job Description

We’re hiring

Position

Customer Success Representative

Job Description

We’re hiring Cust omer Success Professionals who are energized by solving big challenges, passionate about technology, and ready to help customers turn intelligence into action. If you want to be part of a team where your work truly impacts how the world designs, builds, and delivers—let’s talk.

Join us. When intelligence is trusted, innovation never stops.

What You\'ll Be Doing

• Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handles onboarding and ongoing training to increase retention and uncover upsells.
• Responsible for meeting/exceeding assigned renewal rate and growth targets. Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understands all product offering, subscription and renewal licensing models. Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
• Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year. Travel required less than 25% of the time.

What We Are Looking For

• Incumbent has limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems. Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function.
• Incumbent has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems. Incumbent generally has substantial work experience involving complex concepts and procedures in theories/concepts in own function.
• Experience / Education
• Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Work Arrangement

Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.

What\'s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That\'s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On-site Café with Catering Option for Busy Lifestyles
• 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
• Bike Racks
• And more!

Annual Hiring Range/Hourly Rate

$22.03 - $26.92

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-CO-Denver, Colorado (Panorama Arrow Building)

Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.

Time Type

Full time

Job Category

Sales

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.