Customer Success Representative

Arrow Electronics; Wallingford (CT); Hybrid; USD 30,307 - 37,195; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Paid Time Off

Growth Opportunities

On-site Gym

Discounted RTD Passes

Tuition Reimbursement

And more!

Job summary

Arrow Electronics is seeking a Customer Success Representative to manage accounts, ensuring positive customer experiences and revenue growth. You will handle onboarding and ongoing training to maximize retention and uncover upsells, while meeting renewal targets and tracking at-risk or lost renewals.

You will collaborate with Sales, Marketing, Channel, and Technical teams to share market intelligence and support renewal activities.

Qualifications

• Onboarding and ongoing training to increase retention and uncover upsells.
• Meet/exceed renewal rate and growth targets; track at-risk, non-renewal, pending, and lost renewals.
• Understand product offerings, subscription and renewal licensing models; respond to customer inquiries and follow up on issues.
• Must have formal training or experience per role requirements.

Responsibilities

• Manage accounts to ensure positive customer experience and revenue growth.
• Handle onboarding and ongoing training to increase retention and uncover upsells.
• Meet/exceed assigned renewal targets; track renewals and reasons for cancellation.
• Collaborate with Sales, Marketing, Channel, and Technical teams to build market intelligence.
• Conduct quarterly business review virtual visits with at least 75% of accounts in renewal year; travel <25%.

Education

Bachelor's degree or higher

Job description

Job Description

We’re hiring Customer Success Professionals who are energized by solving big challenges, passionate about technology, and ready to help customers turn intelligence into action. If you want to be part of a team where your work truly impacts how the world designs, builds, and delivers—let’s talk.

Join us. When intelligence is trusted, innovation never stops.

Position

Customer Success Representative

Responsibilities

• Manage accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handle onboarding and ongoing training to increase retention and uncover upsells.
• Responsible for meeting/exceeding assigned renewal rate and growth targets. Track at‑risk, non‑renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understand all product offering, subscription and renewal licensing models. Support assigned client base and respond timely to customer inquiries and promptly follow up on customer‑related issues.
• Collaborate with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conduct quarterly business review virtual visits with at least 75% of accounts in their renewal year. Travel required less than 25% of the time.

Qualifications

• Incumbent has limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems. Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function.
• Incumbent has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems. Incumbent generally has substantial work experience involving complex concepts and procedures in theories/concepts in own function.
• Typical requirements: a 4‑year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Work Arrangement

Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday work from home.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short‑Term/Long‑Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On‑site Café with Catering Option for Busy Lifestyles
• 24/7/365 On‑site Gym and Lockers, Free for Use to All Employees!
• Bike Racks
• And more!

Salary

$22.03 - $26.92 per hour. Actual compensation may vary based on geographic location, work experience, education, and/or skill level. Pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location

US-CO-Denver, Colorado (Panorama Arrow Building). Remote work employees may be required to be present at the closest designated Arrow office for work‑related purposes, at the Company’s request and sole discretion.

Time Type

Full time

Job Category

Sales

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)