Customer Success Representative

Arrow Electronics; Centennial (CO); Hybrid; USD 30,307 - 37,195; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with matching

Disability Insurance

HSA/HRA options

Paid Time Off

Tuition Reimbursement

Growth Opportunities

RTD Passes

On-site Café

On-site Gym

Bike Racks

Job summary

Arrow Electronics is hiring Customer Success Professionals to help customers turn intelligence into action. You will manage accounts, drive renewals and revenue, and collaborate with Sales, Marketing, and Technical teams.

Hybrid work at Panorama Office in Denver with part-time work-from-home, and occasional travel up to 25% for quarterly business reviews. Ideal candidates will understand product offerings and renewal licensing models, respond promptly to customer inquiries, and excel in a

Responsibilities

• Manage accounts to ensure a positive customer experience and drive revenue growth within accounts.
• Meet or exceed renewal rate and growth targets; track at-risk, non-renewal, pending, and lost renewals.
• Clearly understand all product offerings and renewal licensing models; respond to inquiries promptly.
• Collaborate with Sales, Marketing, Channel, and Technical teams to share market intelligence.
• Conduct quarterly business review visits with accounts in their renewal year; travel less than 25%.

Job description

Overview

We’re hiring Customer Success Professionals who are energized by solving big challenges, passionate about technology, and ready to help customers turn intelligence into action. If you want to be part of a team where your work truly impacts how the world designs, builds, and delivers—let’s talk.

Responsibilities

• Manage accounts to ensure a positive customer experience, sustain and enhance customer relationships, and drive revenue growth within accounts. Handle onboarding and ongoing training to increase retention and uncover upsells.
• Responsible for meeting or exceeding assigned renewal rate and growth targets. Track at-risk, non-renewal, pending, and lost renewals, including reasons for cancellation.
• Clearly understand all product offerings, subscription and renewal licensing models. Support the assigned client base and respond promptly to customer inquiries and follow-ups on customer-related issues.
• Collaborate with Sales, Marketing, Channel, and Technical teams to share, develop, and build global market intelligence, including information related to customers, market trends, and supply and demand.
• Conduct quarterly business review virtual visits with at least 75% of accounts in their renewal year. Travel required less than 25% of the time.

Qualifications

• Incumbent has limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems. Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories and concepts in their own function.
• Incumbent has a high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems. Incumbent generally has substantial work experience involving complex concepts and procedures in theories and concepts in their own function.
• Experience / Education: Typically requires a 4‑year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Work Arrangement

Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday work from home.

Benefits

• Medical, Dental, Vision Insurance
• 401k, with matching contributions
• Short‑Term/Long‑Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• Discounted RTD Passes, convenient office location off RTD Light Rail (Dry Creek Exit)
• On‑site Café with catering option for busy lifestyles
• 24/7/365 on‑site gym and lockers, free for use to all employees
• Bike Racks
• And more!

Compensation

Annual Hiring Range/Hourly Rate: $22.03 - $26.92. Actual compensation may vary based on geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location

US‑CO‑Denver, Colorado (Panorama Arrow Building). Remote work employees may be required to be present at the closest designated Arrow office for work‑related purposes at the company’s request and sole discretion.

Time Type

Full time

Job Category

Sales

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)