Service Sales Account Manager - Southeast

Hitachi Automotive Systems Americas, Inc.; Raleigh (NC); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Hitachi Energy USA Inc. is seeking a Regional Service Sales Account Manager for the US Southeast region to manage service sales opportunities and drive growth across the installed base and new accounts.

The role requires 5–7+ years of experience in the US power utility industry, strong sales skills, and customer-centric leadership. You will lead capture strategies, develop service account plans, and coordinate cross-functional teams to deliver lifecycle value for customers.

Qualifications

• Bachelor's Degree with minimum 8+ years of experience in sales, sales support, and/or service of power systems / solutions.
• Master's Degree with 6+ years of experience in sales, sales support, and/or service of power systems / solutions.
• Associate degree with 10+ years of experience in sales, sales support, and/or service of power systems / solutions.

Responsibilities

• Meet and exceed Sales Orders targets for the region.
• Lead and execute sales capture strategies to grow service base, while driving growth through SLAs.
• Develop and implement service account plans to grow contract business.
• Drive on-site and remote service programs to benefit customers and Hitachi Energy.
• Lead customer engagement and cross-functional resources to win opportunities.

Skills

Sales

Account management

Customer focus

Leadership

Power systems

Negotiation

Cross-functional collaboration

Service sales

Education

Bachelor's degree (engineering/technical)

Master's degree

Associate degree

Tools

Salesforce

Job description

Job Information

Location: Earth City, Missouri, United States Job ID: R0138793 Date Posted: 2026-07-21 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: Yes

Job Description: Regional Service Sales Account Manager Southeast – PGSV US Service – Hitachi Energy is seeking a Service Sales Account Manager (RSSAM) for the Service BU sales team in the US Southeast region. This is a high visibility, high impact role in the US Service BU sales organization, requiring 5-7 years’ experience in US power utility industry, strong sales skills and customer centricity.

Main Accountabilities

• Service Sales Delivery Meet and exceed Sales Orders targets for the region.
• Lead and execute Sales capture strategies to grow Service existing customer base , while driving incremental growth through SLAs with new accounts.
• Develop and implement service sales account plans to ensure growth in HMAX Energy based contract business.
• Drive installed-base drive campaigns, promote suitable mix of on-site and remote service programs, to benefit customers and Hitachi Energy.
• Understands channel strategy and the establishment of related prices, prepares sales plans, reviews them and proposes recovery plans when needed.
• Regularly working with the IB Managers to update our IB database to reflect changes made at customer sites.
• Leadership Lead customer engagement and internal cross-functional resources to support strategic opportunities and win business with new and existing accounts.
• Operate as his/her accounts trusted advisor for Hitachi Energy portfolio, innovation and solutions, to deliver lifecycle extension of their assets and energy infrastructure.
• Volume and Profit Leverage 1IB database to identify, support and execute ad-hoc service campaigns, to grow new and existing customers base and market coverage.
• New Opportunities Identifies and leads new service business opportunities, performs customer facility walk-through sessions to identify and deliver suitable mix of services programs and/or SLAs.
• Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying, and exploring potential new service portfolios.
• Takes a holistic approach to leverage Hitachi Energy cross-BUs products offering to drive and attach install & commissioning and other services.
• Customer approach Establishes long-term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM).
• Register customer feedback and ensure customer satisfaction throughout the sales process.
• Sales Process Sells entire service product portfolio to expand Hitachi Energy footprint in the designated region, while supporting commercial synergies with Shermco’s services offering maximum value delivery and market coverage.
• Articulate value-based messaging to customers, around HMAX Energy based SLAs to optimize their O&M planning and strategy.
• Marketing Acts as a marketer/salesperson of Hitachi Energy’s service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings).
• Translates the needs of customer into relevant Hitachi Energy service offerings and solutions.
• Health, Safety and Integrity Embodies Safety as his/her license to operate across the organization and customers. Contributes to risk assessments. Registers required information into Salesforce. Ensures technical reliability, safety and cost-effective solutions to satisfy customer’s needs. Complies with health and safety directives.
• Additional Responsibilities Provide technical direction for service sales training to less-experienced staff. Support management with key data and insights on markets, opportunity tracking, and effective service selling tactics.

Basic Qualifications

• Bachelor's Degree with minimum 8+ years of experience in sales, sales support, and/or service of power systems / solutions.
• Master's Degree with 6+ years of experience in sales, sales support, and/or service of power systems / solutions.
• Associate’ degree with 10+ years of experience in sales, sales support, and/or service of power systems / solutions.

Preferred Qualifications

• Bachelor’s degree in an Engineering or technical discipline is preferred.
• Previous experience working in power utility industry, with strong understanding of electric substation equipment (i.e., Transformers, Switchgear, Circuit Breakers, etc.).
• Familiarity with Operations & Maintenance practices of electric substation equipment and substation construction.
• Experience negotiating long-term substation service contracts.
• Willingness to travel up to 40%.

Equal Employment Opportunity

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer.

We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability.

Please include your contact information and specific details about your required accommodation to support you during the job application process.

This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.

Messages left for other purposes will not receive a response.

Company Culture

Hitachi brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.