Customer Success Rep

Hitachi ABB Power Grids; Virginia (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

Join Hitachi Energy as a Customer Success Rep in Bland, VA, where you'll manage post-order processes and ensure customer satisfaction. This entry-level position plays a pivotal role in fostering positive relationships and supporting revenue maximization while collaborating with various internal teams.

Qualifications

• Entry-level role requiring a degree or equivalent experience.
• Experience with Microsoft Office and SAP is beneficial.
• Strong organizational and problem-solving skills needed.

Responsibilities

• Process new orders and manage change orders.
• Collaborate with engineering for quality deliverables.
• Handle customer inquiries and manage billing.

Skills

Organizational skills

Problem-solving

Education

Bachelor's degree in Engineering or Business

Tools

Microsoft Office

SAP

Job description

Are you passionate about delivering exceptional customer experiences? Join Hitachi Energy as a Customer Success Rep in Bland, VA where you'll play a pivotal role in managing post-order processes for our diverse client base, including Utilities, Original Equipment Manufacturers, and Commercial & Industrial sectors. You'll lead efforts from order acceptance through shipment, warranty, and after-market services, ensuring smooth and efficient operations. This is your chance to be the voice of the customer, driving satisfaction and contributing to our world-class customer experience.

How You'll Make an Impact

Process new orders and drive the "clean order" initiative.

Collaborate with engineering to meet customer expectations with quality and timely drawing packages.

Manage change orders and foster positive relationships with Operations, Quality, Supply Chain, Engineering, and Production Planning.

Support revenue maximization by reducing units on shipping hold and managing customer orders.

Handle return authorizations, customer concessions, milestone billing, and overdue invoices.

Implement lean manufacturing methodologies for continuous improvement.

Communicate shipping schedules and resolve potential delays.

Participate in daily meetings and escalate issues for resolution.

Your Background

Bachelor's degree in Engineering or Business, or equivalent work experience.

Work authorization to permit employment with Hitachi Energy in the USA without future sponsorship.

Onsite presence required in Bland, VA.

Experience with Microsoft Office and SAP is beneficial.

Knowledge of general accounting principles.

Strong organizational skills and basic understanding of project management.

Aptitude for technical specifications and problem-solving skills.

More About Us

At Hitachi Energy, we offer a dynamic work environment with opportunities for growth and development.

Join a team that values innovation, collaboration, and excellence in customer service.

Ready to make a difference? Apply now and become a key player in our Customer Success team

Location Bland, Virginia, United States of America

Job type Full time

Experience Entry Level

Job function Customer Service & Contact Center Operations

Contract Regular

Publication date 2025-06-03

Reference number R0095756

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
www.hitachienergy.com

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [e-mail] . Resumes and applications will not be accepted in this manner.