Customer Success Rep

1HUDDLE, Inc.; Newark (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

1Huddle, Inc. seeks a junior customer support representative to join our Customer Success Team in Newark, NJ. In this role, you'll provide basic technical support, assist clients with our game-based training platform, and contribute to enhancing client satisfaction through effective communication and problem-solving skills.

Qualifications

• Professional telephone manner and positive attitude required.
• Strong ability to listen and communicate effectively.
• Ability to work autonomously and in a team.

Responsibilities

• Engaging with clients to solve problems and answer questions.
• Logging and escalating client issues as necessary.
• Contributing to client success by maximizing platform usage.

Skills

Listening

Teamwork

Communication

Problem Solving

Motivation

Job description

This job is based in Newark, NJ in our HQ at 550 Broad Street.

Today, companies spend huge amounts of time & money on training that is outdated, boring and quickly forgotten by employees. With our game based training platform companies convert boring training material into competitive training games that are proven to increase sales performance. 1Huddle engages employees through daily training games that companies can customize to their brand and be played in under 5 minutes a day.

Clients including: Audible, FASTSIGNS, Madison Square Garden, Golden State Warriors, Hand and Stone, New York Mets, Loews Hotels, Los Angeles Dodgers and more.

We power the people that power teams. Featured on Fox News, CNN, Huff Post, Bloomberg & The Wall Street Journal.

Job Description

Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to the appropriate team/person. Come join our team and provide awesome service that contributes to our customer’s success!

• Engaging with clients verbally and in writing to answer questions or solve problems they are having with our platform.
• Logging client issues in our tracking system.
• Solving client issues when you can; otherwise escalating issues accordingly.
• Learning the basics of our complete game platform.
• Contributing to the success of our clients by helping them get the most out of our platform.
• Work localand national marketing events.
• Build relationships to provide repeat business and excellent customer service
• Manage multiple relationships well
• Build rapport with customers and prospects
• Miscellaneous duties as assigned by Executive Team

Qualifications

• Have a friendly and professional telephone manner
• Excellent leadership and motivational skills
• Display an outstanding ability to listen well
• Work well in a team environment
• Effectively express ideas verbally and in writing
• Independently take action beyond what is called for
• Demonstrate a positive attitude
• Passion for helping customers get what they need

Additional Information

Learn More | Play Now!

Play the game to learn more and see if you got what it takes to join the team at 1Huddle. For download instructions, view the PDF or below image.

All employees are required to be vaccinated.