Customer Success & Renewal Specialist

Arrow Electronics; Centennial (CO); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with matching

Disability insurance

HSA/HRA options

Paid time off

Tuition reimbursement

Growth opportunities

Job summary

SiliconExpert, part of Arrow Electronics, is seeking a Customer Success Representative to manage accounts, onboard customers, and drive retention and revenue within the assigned client base.

You'll collaborate with Sales, Marketing, Channel, and Technical teams to share market intelligence and conduct quarterly business reviews; travel up to 25% as needed to support customers and fulfill responsibilities.

Qualifications

• Typically requires a 4-year degree and 2–4 years of related experience.
• Experience in customer success or account management preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handles onboarding and ongoing training to increase retention and uncover upsells.
• Responsible for meeting/exceeding assigned renewal rate and growth targets. Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understands all product offering, subscription and renewal licensing models. Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
• Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year. Travel required less than 25% of the time.

Skills

Account management

Renewal & upsell

Customer success

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree

Job description

SiliconExpert, part of Arrow Electronics, is seeking a Customer Success Representative to manage accounts, onboard customers, and drive retention and revenue within the assigned client base.

You'll collaborate with Sales, Marketing, Channel, and Technical teams to share market intelligence and conduct quarterly business reviews; travel up to 25% as needed to support customers and fulfill responsibilities.