Customer Success & Programs Manager

Integra Technologies.; Wichita (KS); On-site; USD 55,000 - 85,000; Full time

Job summary

Integra Technologies Inc in Wichita, KS is seeking a Customer Service Program Manager to lead client communications, ensure on-time project delivery, and drive customer satisfaction across multiple departments.

The role requires a Bachelor's degree in business or related field, 2+ years in customer service or project management, and strong relationship-building, communication, and proficiency with MS Office. It offers full-time employment with competitive benefits.

Qualifications

• Bachelor's degree in business or a related field is preferred, or equivalent experience.
• Minimum of 2 years in customer service and project management.
• Experience in the semiconductor or manufacturing environment is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Act as primary customer contact, providing ongoing status reports (weekly) to customers.
• Investigate issues and drive corrective actions to achieve resolution.
• Lead on-site customer visits and ensure customer needs are met.
• Maintain accurate customer data in systems and ensure timely invoicing and revenue recognition.
• Collaborate with scheduling, purchasing, operations, engineering, sales, and quality assurance to drive on-time delivery.
• Support team members and adapt priorities as needed.

Skills

Customer service

Project management

Relationship building

Communication

Multitasking

MS Office

Adaptability

Education

Bachelor's Degree in Business or related field

Tools

MS Office

Job description

Integra Technologies Inc in Wichita, KS is seeking a Customer Service Program Manager to lead client communications, ensure on-time project delivery, and drive customer satisfaction across multiple departments.

The role requires a Bachelor's degree in business or related field, 2+ years in customer service or project management, and strong relationship-building, communication, and proficiency with MS Office. It offers full-time employment with competitive benefits.